Keyholder, Georgetown

Away
Washington
Workplace: OnsiteFull timeUSD 24+ hourlyFunction: OtherSkills: ["Communication","Coaching","Collaboration","Reliability","Problem-solving"]

Own the offline customer experience in-store for Away’s Georgetown location. As a Keyholder, deliver best-in-class service, embody brand standards, and drive store processes and KPI/sales goals. Lead and support retail associates, coach and provide feedback, assist onboarding, and partner with store management on marketing events and programming. Maintain required weekend availability and help ensure operational excellence for every customer visit.

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Away
Away
2 days ago

Keyholder, Georgetown

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the offline customer experience in-store for Away’s Georgetown location. As a Keyholder, deliver best-in-class service, embody brand standards, and drive store processes and KPI/sales goals. Lead and support retail associates, coach and provide feedback, assist onboarding, and partner with store management on marketing events and programming. Maintain required weekend availability and help ensure operational excellence for every customer visit.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Deliver exceptional customer service and embody Away brand standards and core values.
  • •Create a personalized, memorable in-store experience that supports community and connection.
  • •Take accountability for in-store processes and operational execution.
  • •Meet individual KPIs and sales goals while supporting store success.
  • •Lead, support, and guide retail associates, including onboarding, coaching, and feedback; partner with store management on store events and programming.

Pay and Benefits

Salary: USD 24 hourly
Perks:Health Insurance401kPaid LeaveTravel AllowanceVolunteering

Key Requirements

  • •Lead retail associates and support their development through coaching and feedback.
  • •Maintain required open availability, including at least one weekend day and Keyholder-specific scheduling requirements.
  • •Ability to pull, push, lift, and carry up to 25 pounds during shifts.
  • •Ability to stand/be on feet and perform physical tasks (bend, squat, twist, reach) throughout shifts.
  • •Meet individual KPI expectations and sales goals while supporting overall store success.
Experience:RetailCustomer serviceHospitality
Skills:CommunicationCoachingCollaborationReliabilityProblem-solving

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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