Mercura

1 day ago

(Senior) Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the customer journey end-to-end, ensuring enterprise users get maximum value from Mercura. Lead onboarding and implementation, run workshops, and translate customer feedback into actionable insights that influence the product roadmap. Build trusted, long-term relationships while driving product adoption, retention, and measurable impact through training, best practices, and strategic success plans. Collaborate closely with product, sales, and engineering in a fast-moving, early-stage environment.

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer journey end-to-end to maximize value and satisfaction.
•Lead onboarding and implementation to drive quick time-to-value and long-term engagement.
•Develop deep product and customer expertise and champion customer needs in the product roadmap.
•Drive adoption through training, best practices, and account management for retention and growth.
•Collaborate cross-functionally with product, sales, and engineering to turn feedback into actionable insights.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Gym Membership

Key Requirements

•1-3 years of experience in customer success, account management, implementation, or managing client relationships in SaaS, B2B, or consulting.
•Ability to engage confidently with C-level stakeholders and build trusted customer relationships.
•Proactive, empathetic, people-oriented team player focused on satisfaction and business value.
•Strong problem-solving skills and an analytical mindset to present complex issues clearly.
•Ideal: initial experience with construction, supply chain, and the trades.

Experience:1-3 yearsSaaSB2BConsulting

Skills:CommunicationRelationship-buildingProactiveEmpathyProblem-solving

Languages:GermanEnglish

Tech Stack:AISaaSB2B

Eligibility

Nationality:US National

Company Brief

Mercura

Mercura.ai builds AI-powered tools and platforms that help businesses extract insights from data, automate workflows, and improve decision-making using machine learning and natural language processing across enterprise use cases.

Industry: AI & Machine Learning

Website

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Mercura

1 day ago

(Senior) Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer journey end-to-end to maximize value and satisfaction.
•Lead onboarding and implementation to drive quick time-to-value and long-term engagement.
•Develop deep product and customer expertise and champion customer needs in the product roadmap.
•Drive adoption through training, best practices, and account management for retention and growth.
•Collaborate cross-functionally with product, sales, and engineering to turn feedback into actionable insights.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Gym Membership

Key Requirements

•1-3 years of experience in customer success, account management, implementation, or managing client relationships in SaaS, B2B, or consulting.
•Ability to engage confidently with C-level stakeholders and build trusted customer relationships.
•Proactive, empathetic, people-oriented team player focused on satisfaction and business value.
•Strong problem-solving skills and an analytical mindset to present complex issues clearly.
•Ideal: initial experience with construction, supply chain, and the trades.

Experience:1-3 yearsSaaSB2BConsulting

Skills:CommunicationRelationship-buildingProactiveEmpathyProblem-solving

Languages:GermanEnglish

Tech Stack:AISaaSB2B

Eligibility

Nationality:US National

Company Brief

Mercura

Industry: AI & Machine Learning

Website