(Senior) Customer Success Manager

Mercura
Munich
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Relationship-building","Proactive","Empathy","Problem-solving"]

Own the customer journey end-to-end, ensuring enterprise users get maximum value from Mercura. Lead onboarding and implementation, run workshops, and translate customer feedback into actionable insights that influence the product roadmap. Build trusted, long-term relationships while driving product adoption, retention, and measurable impact through training, best practices, and strategic success plans. Collaborate closely with product, sales, and engineering in a fast-moving, early-stage environment.

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FursaFursa
Mercura
Mercura
1 month ago

(Senior) Customer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer journey end-to-end, ensuring enterprise users get maximum value from Mercura. Lead onboarding and implementation, run workshops, and translate customer feedback into actionable insights that influence the product roadmap. Build trusted, long-term relationships while driving product adoption, retention, and measurable impact through training, best practices, and strategic success plans. Collaborate closely with product, sales, and engineering in a fast-moving, early-stage environment.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer journey end-to-end to maximize value and satisfaction.
  • •Lead onboarding and implementation to drive quick time-to-value and long-term engagement.
  • •Develop deep product and customer expertise and champion customer needs in the product roadmap.
  • •Drive adoption through training, best practices, and account management for retention and growth.
  • •Collaborate cross-functionally with product, sales, and engineering to turn feedback into actionable insights.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Gym Membership

Key Requirements

  • •1-3 years of experience in customer success, account management, implementation, or managing client relationships in SaaS, B2B, or consulting.
  • •Ability to engage confidently with C-level stakeholders and build trusted customer relationships.
  • •Proactive, empathetic, people-oriented team player focused on satisfaction and business value.
  • •Strong problem-solving skills and an analytical mindset to present complex issues clearly.
  • •Ideal: initial experience with construction, supply chain, and the trades.
Experience:1-3 yearsSaaSB2BConsulting
Skills:CommunicationRelationship-buildingProactiveEmpathyProblem-solving
Languages:GermanEnglish
Tech Stack:AISaaSB2B

Eligibility

Nationality:US National

Company Brief

Mercura
Mercura.ai builds AI-powered tools and platforms that help businesses extract insights from data, automate workflows, and improve decision-making using machine learning and natural language processing across enterprise use cases.
Industry: AI & Machine Learning
Website