Contact Centre Representative II (Foshan, GD, CN, 528200)

Handle customer inquiries via phone, email, and real-time communication tools, covering credit cards, general banking services, personal online wealth management, payments, and related topics. Identify customer needs and recommend suitable products and services to achieve expected results. Propose reasonable solutions when needed to resolve issues, ensure customer satisfaction, and deliver high-quality service while collaborating effectively as part of a team.