Founding Customer & Product Success Manager

Sira
San Francisco
Workplace: OnsiteFull timeUSD 80,000 - 120,000 annuallyFunction: Entrepreneurship & Venture BuildingExperience: 1+ yearsSkills: ["Ownership","Follow-through","Customer focus","Technical troubleshooting"]

Own end-to-end customer implementations for workforce management teams: kickoffs, data migration, configuration, training, and go-live. Be the point of contact when schedulers, dispatchers, and guards call with issues, quickly separating training needs from real bugs. Partner daily with the CTO and engineering to turn customer evidence into the next product decisions, leveraging AI to automate and scale what used to take multiple people.

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FursaFursa
Sira
Sira
2 days ago

Founding Customer & Product Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end customer implementations for workforce management teams: kickoffs, data migration, configuration, training, and go-live. Be the point of contact when schedulers, dispatchers, and guards call with issues, quickly separating training needs from real bugs. Partner daily with the CTO and engineering to turn customer evidence into the next product decisions, leveraging AI to automate and scale what used to take multiple people.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Entrepreneurship & Venture Building

Key Responsibilities

  • •Run customer implementations end to end, including kickoff, data migration, configuration, training, and go-live.
  • •Take inbound calls from schedulers, dispatchers, and guards when something isn’t working and resolve issues quickly.
  • •Work with the CTO and engineering using customer evidence (who/what/how often/cost) to influence what gets built next.
  • •Build leverage with AI by writing prompts and automating parts of the role that would otherwise be manual.
  • •Deploy into customers and support complex rollouts (e.g., multi-site moves off legacy tools) as normal projects.

Pay and Benefits

Salary: USD 80,000 - 120,000 annually

Key Requirements

  • •Have strong customer-facing energy and enjoy working through escalations and implementations.
  • •Be fluent with AI tools and use them daily to build and automate parts of your work.
  • •Be technical enough to investigate issues in CSV exports, diagnose payroll/import problems, and write bug reports engineers respect.
  • •Be able to run end-to-end deployments: kickoff, data migration, configuration, training, and go-live.
  • •Take ownership when an account is at risk or a process is broken, not just follow a queue.
Experience:1+ years
Skills:OwnershipFollow-throughCustomer focusTechnical troubleshooting
Tech Stack:ClaudeChatGPTAICSV

Eligibility

Nationality:US National

Company Brief

Sira
Sira provides a platform to build, deploy, and manage autonomous AI agents for teams, integrating with existing workflows and tools to automate repetitive tasks, orchestrate multi-step processes, and surface actionable insights to improve productivity.
Industry: AI & Machine Learning
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