Customer Success Manager - SAP Academy for Customer Success - Brisbane (Hybrid) (Queensland, AU, 4000)

SAP
Queensland, Brisbane
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperation","Adaptability","Problem-solving","Project management","Communication","Emotional intelligence","Cultural awareness"]

Guide customers through their journey with SAP Cloud solutions by managing the full customer lifecycle—from deal signature to provisioning, monitoring, and business case achievement. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, build expertise in your solution portfolio (including SAP SuccessFactors), and drive retention, renewals, references, and upsells. Serve as the strategic point of contact and coordinate internal resources to maintain customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Academy for Customer Success - Brisbane (Hybrid) (Queensland, AU, 4000)

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Job Summary

Guide customers through their journey with SAP Cloud solutions by managing the full customer lifecycle—from deal signature to provisioning, monitoring, and business case achievement. As part of the SAP Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, build expertise in your solution portfolio (including SAP SuccessFactors), and drive retention, renewals, references, and upsells. Serve as the strategic point of contact and coordinate internal resources to maintain customer health.
Location: Queensland, Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases as part of the Customer Success board area.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for SAP Cloud products within the assigned solution portfolio.
  • •Act as the strategic point of contact for the customer and coordinate appropriate SAP resources to maintain overall customer health.
  • •Enhance solution portfolio skills and focus on value realization, onboarding, and mentoring support in the local market.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and resolve issues, managing escalations to protect customer satisfaction and continuity.
  • •Cooperative, productive approach to internal and external relationships.
  • •Ability to learn quickly, adapt to change, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics; strong business acumen across business processes and/or industries.
Experience:2-3 years
Skills:CooperationAdaptabilityProblem-solvingProject managementCommunicationEmotional intelligenceCultural awareness
Languages:English
Tech Stack:SAP SuccessFactors

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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