PRADA Client Advisor Kalakaua (Honolulu, US)

Prada Group
Honolulu
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer focus","Communication","Teamwork","Accountability","Adaptability"]

Deliver an exceptional luxury client experience by centering clients, understanding needs, and promoting Prada’s brand philosophy. Drive and exceed individual sales targets and store KPIs across in-store and e-commerce channels, using CRM to capture client data and strengthen long-term relationships. Conduct appointments, embrace an omni-channel approach, and resolve client complaints in partnership with teams. Maintain product knowledge, collaborate with back-of-house, and follow operational and security procedures.

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FursaFursa
Prada Group
Prada Group
1 day ago

PRADA Client Advisor Kalakaua (Honolulu, US)

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Job Summary

Deliver an exceptional luxury client experience by centering clients, understanding needs, and promoting Prada’s brand philosophy. Drive and exceed individual sales targets and store KPIs across in-store and e-commerce channels, using CRM to capture client data and strengthen long-term relationships. Conduct appointments, embrace an omni-channel approach, and resolve client complaints in partnership with teams. Maintain product knowledge, collaborate with back-of-house, and follow operational and security procedures.
Location: Honolulu
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Create a welcoming environment and provide excellent service aligned with the client journey ceremony while meeting client needs and requests.
  • •Drive and exceed individual sales targets and contribute to store performance and KPI achievement.
  • •Use CRM tools to capture client data and conduct follow-ups to strengthen and develop long-term relationships.
  • •Host appointments in person or via virtual methods, embracing an omni-channel mindset and integrated luxury experience.
  • •Collaborate with back-of-house on daily store operations, maintain an organized stock room, and resolve client complaints with the line manager and client service team when needed.

Key Requirements

  • •Provide an extraordinary luxury customer experience by placing clients at the center and delivering service aligned with the client journey ceremony.
  • •Exceed individual sales targets and contribute to store success by maximizing personal sales performance.
  • •Demonstrate excellence product knowledge and understanding of Prada history, culture, and brand DNA.
  • •Capture and follow up with client data using the Company CRM to strengthen long-term relationships and develop future opportunities.
  • •Follow company operational guidelines and stock procedures, including security, cash activity, inventory, logistics, and reporting activities.
Experience:Luxury retailE-commerce
Skills:Customer focusCommunicationTeamworkAccountabilityAdaptability
Tech Stack:CRME-commerce

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn