Lead Product Data Scientist

Gradient Labs
London
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Problem-solving","Product mindset","Pragmatism"]

Own product-facing data science for an AI customer operations platform serving financial services. Collaborate with customers to define and measure success, tune agent performance using real-world data, and run experiments to deliver measurable optimisations end to end. Translate insights into scalable tooling, form and test robust hypotheses, and work across teams to identify highest-impact opportunities from raw data through execution.

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Gradient Labs
Gradient Labs
8 hours ago

Lead Product Data Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own product-facing data science for an AI customer operations platform serving financial services. Collaborate with customers to define and measure success, tune agent performance using real-world data, and run experiments to deliver measurable optimisations end to end. Translate insights into scalable tooling, form and test robust hypotheses, and work across teams to identify highest-impact opportunities from raw data through execution.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Own opportunities and outcomes from customer conversations through hypothesis testing, experiments, and agent optimisation.
  • •Optimise agent performance by tuning and improving against onboarding and product metrics.
  • •Run optimisation flows end to end: translate opportunities into improvements and close the loop by demonstrating value.
  • •Build scalable tooling by turning ad hoc analyses into self-serve resources for teammates and customers.
  • •Work across multiple teams to align on highest-impact opportunities and scope initiatives end to end with independence.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid Leave

Key Requirements

  • •Significant data science experience at a lead/staff level, with strong building experience for robust data pipelines.
  • •Fluent in SQL and Python, with a strong understanding of statistical methods.
  • •Experience working in a startup or fast-moving tech environment close to the product or customer side.
  • •A knack for solving complex data problems, turning SQL queries into clear conclusions and next steps.
  • •Expert communication skills, with some expectation of partial customer-facing work.
Experience:FintechStartupAI
Skills:CommunicationProblem-solvingProduct mindsetPragmatism
Tech Stack:SQLPythonAIData pipelinesStatistical methods

Company Brief

Gradient Labs
Builds an AI customer-operations agent (Otto) for financial services that automates support, compliance, and complex workflows across chat, voice and other channels to improve CSAT and reduce human intervention.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2023
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor