American Express

4 days ago

Bilingual French Customer Care Professional (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Deliver extraordinary customer service for a high volume of inbound calls and digital chats, helping Card Members with statement/APR questions, card replacements, payments, rewards redemptions, and account updates. Probe to understand needs, apply problem-solving to find root causes, and resolve inquiries on the first contact. Meet performance and compliance goals while using bilingual French/English communication to reinforce card benefits and customer satisfaction in a hybrid environment.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Deliver extraordinary service on high volumes of inbound calls and digital chats in a fast-paced, structured environment.
•Consult with Card Members to probe for needs, resolve inquiries, and reinforce card membership benefits.
•Handle general and account-specific inquiries (statement and APR, card replacement, make payments, rewards redemption) and update account information.
•Use probing questions and problem-solving to identify root causes and deliver solutions to exceed Card Members’ expectations.
•Meet performance goals including customer satisfaction, productivity, sales rates, adherence to quality, and compliance regulations.

Pay and Benefits

Salary: USD 47,000 - 71,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveLearning Budget

Key Requirements

•Fully bilingual in French and English.
•Strong written and verbal communication skills to converse naturally with Card Members.
•Analytical and problem-solving skills with strong attention to detail.
•Ability to quickly navigate tools/web and multitask across screens, handling up to two chats simultaneously.
•Flexible to work operating hours that include evenings and weekends; able to work in a shift environment.

Skills:CommunicationProblem-solvingAttention to detailMultitaskingResilience

Languages:FrenchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

4 days ago

Bilingual French Customer Care Professional (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Deliver extraordinary service on high volumes of inbound calls and digital chats in a fast-paced, structured environment.
•Consult with Card Members to probe for needs, resolve inquiries, and reinforce card membership benefits.
•Handle general and account-specific inquiries (statement and APR, card replacement, make payments, rewards redemption) and update account information.
•Use probing questions and problem-solving to identify root causes and deliver solutions to exceed Card Members’ expectations.
•Meet performance goals including customer satisfaction, productivity, sales rates, adherence to quality, and compliance regulations.

Pay and Benefits

Salary: USD 47,000 - 71,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveLearning Budget

Key Requirements

•Fully bilingual in French and English.
•Strong written and verbal communication skills to converse naturally with Card Members.
•Analytical and problem-solving skills with strong attention to detail.
•Ability to quickly navigate tools/web and multitask across screens, handling up to two chats simultaneously.
•Flexible to work operating hours that include evenings and weekends; able to work in a shift environment.

Skills:CommunicationProblem-solvingAttention to detailMultitaskingResilience

Languages:FrenchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn