Claims Auto Adjuster (Mid-Level) - Non-Injury

USAA
United States
Workplace: HybridFull timeUSD 51,370 - 92,060Function: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Prioritization"]

Investigate moderately complex, non-injury auto claims from investigation through resolution. Review coverage and liability, evaluate damages, negotiate and settle claims, and document decision-making clearly. Coordinate with internal and external partners, communicate with members via digital tools, and apply growing knowledge of P&C policy language and Auto Physical Damage. Support workload surges and CAT response, including potential on-call and occasional travel.

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FursaFursa
USAA
USAA
3 days ago

Claims Auto Adjuster (Mid-Level) - Non-Injury

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Investigate moderately complex, non-injury auto claims from investigation through resolution. Review coverage and liability, evaluate damages, negotiate and settle claims, and document decision-making clearly. Coordinate with internal and external partners, communicate with members via digital tools, and apply growing knowledge of P&C policy language and Auto Physical Damage. Support workload surges and CAT response, including potential on-call and occasional travel.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Investigate liability and apply appropriate coverage, evaluate damages, negotiate and settle moderately complex auto claims.
  • •Negotiate liability for comparative negligence and shared liability determinations.
  • •Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
  • •Gather information from multiple parties (e.g., police reports, recorded and witness statements) to determine liability.
  • •Document claim work clearly and collaborate with internal/external partners to resolve claims and set expectations with members and claimants.

Pay and Benefits

Salary: USD 51,370 - 92,060
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid Holidays

Key Requirements

  • •High school diploma or GED.
  • •1 year of customer service experience.
  • •Progressive experience handling low complexity auto non-injury liability claims.
  • •Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts.
  • •Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Experience:1+ yearsAuto liability claimsP&C insurance
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionPrioritization
Licenses:Insurance adjuster license
Certifications:Insurance adjuster license
Tech Stack:Guidewire

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn