Customer Service Representative

Eaton
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Analytical skills","Communication skills","Leadership","Professionalism","Judgment"]

Manage domestic and international customer accounts by preparing sales contracts, entering and processing orders, and coordinating order management activities. Serve as the primary customer contact for order status, pricing, availability, and shipping updates, while partnering with sales, pricing, planning, finance, QA, and buyers to resolve issues. Use SAP and call-center tools (C3/C360) to drive faster order turnaround, improved delivery performance, and higher customer satisfaction.

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Eaton
Eaton
2 weeks ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage domestic and international customer accounts by preparing sales contracts, entering and processing orders, and coordinating order management activities. Serve as the primary customer contact for order status, pricing, availability, and shipping updates, while partnering with sales, pricing, planning, finance, QA, and buyers to resolve issues. Use SAP and call-center tools (C3/C360) to drive faster order turnaround, improved delivery performance, and higher customer satisfaction.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Prepare sales contracts and collect required customer information (part number, pricing, special requirements).
  • •Process customer orders by entering them into SAP and ensuring required information is complete after planning confirmation.
  • •Act as primary contact for customer order inquiries—communicate order status, clarify pricing and availability, and resolve admin questions.
  • •Monitor and resolve orders on hold for clarification so orders are released timely; handle escalated expediting with buyers and plants.
  • •Coordinate cross-functionally to address invoicing, shortages, incorrect shipments, returns/exchanges, replacement orders, and blocked shipments due to customer payment issues.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or English.
  • •3+ years of customer service representative (CSR) experience.
  • •Good writing and speaking in English.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •SAP knowledge and experience with C3/C360/call center tools.
Education:Bachelor's in Business, Marketing or English
Skills:Customer serviceAnalytical skillsCommunication skillsLeadershipProfessionalismJudgment
Languages:English
Tech Stack:SAPC3C360Call centerMicrosoft OfficeWordExcelPowerPointOutlookFaxSAP system

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn