Junior Customer Success Manager

Inspectorio
Ecuador
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Consultative approach","Adaptability","Analytical mindset"]

Partner with brand, retailer, and supplier accounts to drive daily adoption of the platform and ensure operational success. Manage a portfolio of growth/mid-market customers (or support enterprise accounts with senior CSMs) by monitoring account health through usage data, optimizing quality and compliance workflows, resolving issues, and supporting renewals with upsell/cross-sell opportunities. Collaborate with Product and maintain accurate customer documentation and playbooks.

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Inspectorio
Inspectorio
4 days ago

Junior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Partner with brand, retailer, and supplier accounts to drive daily adoption of the platform and ensure operational success. Manage a portfolio of growth/mid-market customers (or support enterprise accounts with senior CSMs) by monitoring account health through usage data, optimizing quality and compliance workflows, resolving issues, and supporting renewals with upsell/cross-sell opportunities. Collaborate with Product and maintain accurate customer documentation and playbooks.
Location: Ecuador
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of growth/mid-market customer accounts or support Senior CSMs for enterprise accounts to drive platform adoption and engagement.
  • •Build trust-based relationships with customer stakeholders through check-ins and training while helping users maximize platform capabilities.
  • •Assist customers in configuring and optimizing quality, production management, responsible sourcing, traceability, and compliance workflows.
  • •Monitor customer usage and performance data to provide health insights, identify adoption risks, and recommend basic actions to improve outcomes.
  • •Support renewals and help surface upsell/cross-sell opportunities; troubleshoot common platform issues and coordinate with internal support teams.

Pay and Benefits

Perks:Unlimited AnnualRemote WorkLearning Budget

Key Requirements

  • •3+ years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, or similar B2B SaaS environment).
  • •Fluency in English and Spanish.
  • •Excellent written and verbal interpersonal communication; can explain technical concepts to non-technical users.
  • •Eagerness to develop consulting skills, actively listen, and translate customer needs into actionable platform configurations.
  • •Comfort working with data dashboards to interpret usage trends and account health.
Experience:B2B SaaSCustomer-facingCustomer success
Skills:CommunicationInterpersonal skillsConsultative approachAdaptabilityAnalytical mindset
Languages:EnglishSpanish
Tech Stack:SalesforceHubSpotCRM software

Company Brief

Inspectorio
Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
WebsiteLinkedIn