Sr Customer Experience Specialist (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer focus","Organizational skills","Interpersonal skills","Proactive mindset","Continuous improvement"]

Own the end-to-end customer journey across the order lifecycle, handling complex order processing, contracts/projects, invoicing, and customer account updates in ERP systems. Monitor deliveries, communicate order status and expectations, support disputes and root-cause analysis, and drive continuous process improvements. Partner with sales, purchasing, finance, and operations, provide reporting and knowledge sharing, and help with onboarding, training, and audits in a fast-paced international environment.

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Honeywell
Honeywell
6 days ago

Sr Customer Experience Specialist (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey across the order lifecycle, handling complex order processing, contracts/projects, invoicing, and customer account updates in ERP systems. Monitor deliveries, communicate order status and expectations, support disputes and root-cause analysis, and drive continuous process improvements. Partner with sales, purchasing, finance, and operations, provide reporting and knowledge sharing, and help with onboarding, training, and audits in a fast-paced international environment.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end lifecycle of customer orders, contracts, and projects within ERP systems, ensuring accuracy and timely execution.
  • •Process invoices, credit requests, order confirmations, and customer account updates while maintaining high service quality standards.
  • •Coordinate with sales, purchasing, finance, and operations to support customer requirements and resolve order-related issues.
  • •Monitor deliveries, communicate order status updates, and proactively manage customer expectations regarding timelines and changes.
  • •Support dispute resolution, conduct root cause analysis, and contribute to continuous process improvements.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree or equivalent higher education qualification.
  • •Minimum 3 years of experience in Customer Service, Customer Experience, Order Management, or a related field.
  • •Experience working with SAP or other ERP systems; knowledge of SFDC is an advantage.
  • •Fluent English communication skills (written and verbal); German is a nice to have.
  • •Strong customer focus, organizational skills, and ability to work effectively in a fast-paced, international environment.
Experience:3+ years
Education:Bachelor's
Skills:Customer focusOrganizational skillsInterpersonal skillsProactive mindsetContinuous improvement
Languages:EnglishGerman
Tech Stack:SAPERP systemsSFDCUdemy

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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