Sr. Software Engineer, Customer Experience Engineering

Snowflake
Menlo Park, Seattle, Dublin
Workplace: HybridFull timeUSD 200,000 - 287,500 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: mastersSkills: ["Collaboration","Technical leadership","Communication","Mentoring","Debugging"]

Build intelligent customer-experience features that reduce friction points and help resolve issues using diagnostic data and technical content. You’ll lead cross-stack projects spanning Java and Python services running on Kubernetes and Snowpark Container Services, collaborate closely with product and design, instrument and debug components in cloud environments, and contribute to product vision while mentoring junior engineers.

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Snowflake
Snowflake
21 hours ago

Sr. Software Engineer, Customer Experience Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build intelligent customer-experience features that reduce friction points and help resolve issues using diagnostic data and technical content. You’ll lead cross-stack projects spanning Java and Python services running on Kubernetes and Snowpark Container Services, collaborate closely with product and design, instrument and debug components in cloud environments, and contribute to product vision while mentoring junior engineers.
Location: Menlo Park, Seattle, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead and drive projects across the stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.
  • •Collaborate with cross-functional teams including product management and design to deliver customer-impacting features.
  • •Coordinate with partner teams to deliver features and execute team planning.
  • •Identify problems, instrument relevant components, and implement solutions to resolve customer and internal issues.
  • •Mentor and coach junior team members.

Pay and Benefits

Salary: USD 200,000 - 287,500 annually

Key Requirements

  • •B.S. or M.S. degree in CS, MIS, or an equivalent discipline.
  • •6+ years of hands-on software engineering experience.
  • •Deep understanding of modern application design architecture, API design patterns, and performance at scale.
  • •Expertise in at least one of: Python, Java, Scala, or GoLang (bonus for multiple).
  • •Strong engineering practices including unit testing, code reviews, and design documentation, with excellent debugging in cloud environments.
Experience:6+ years
Education:Master's in CS, MIS
Skills:CollaborationTechnical leadershipCommunicationMentoringDebugging
Tech Stack:JavaPythonScalaGoLangKubernetesSnowpark Container Services

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn