[Closed] Leader, Client Operations at Cisco (Singapore)

This position is no longer accepting applications.

Cisco

2 days ago

Leader, Client Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Closed

Job Summary

Provide operational leadership within Commerce Operations to support Cisco sellers across ASEAN and GC theatres. Coordinate forecast commitments, prepare period-end reporting, and partner with sales, engineering, finance, IT, and customer service to operationalize weekly commit targets. Advise on field and customer operations, manage deal readiness and booking quality, drive process/system automation, and lead continuous improvement through stakeholder business reviews. Coach and mentor the team, assess performance, and build training plans.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Participate in forecast calls to identify and prioritize weekly, monthly, and quarterly objectives.
•Lead operationalization of weekly commit targets by coordinating with Sales, Channel, Engineering, Finance, IT, and Customer Service teams.
•Build partnerships with theatre sales leadership and provide daily operational support, including enablement and change management for tools, policies, and processes.
•Drive process and system automation through change requests, collaborating with IT and process managers; promote adoption of new solutions and enhancements.
•Provide ongoing coaching and mentorship, implement performance assessment frameworks, and identify training needs to develop training plans for team skill gaps.

Key Requirements

•BA/BS degree or equivalent.
•15+ years of related experience.
•Proficiency in written and spoken English; proficiency in Mandarin is required.
•Deep knowledge of end-to-end field operational processes and experience in a channel business structure.
•Experience leading change management during significant business transformation; advantageous knowledge of Cisco ordering/technology, sales operations, partner programs, and software operations/enterprise agreement deal structures.

Experience:15+ yearsChannel business

Education:Bachelor's

Skills:Business acumenPlanningOrganizational skillsRelationship managementCommunication

Certifications:Project Management Certificate

Languages:EnglishMandarin

Tech Stack:ExcelPowerPoint

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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This position is no longer accepting applications.

Cisco

2 days ago

Leader, Client Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Closed

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Participate in forecast calls to identify and prioritize weekly, monthly, and quarterly objectives.
•Lead operationalization of weekly commit targets by coordinating with Sales, Channel, Engineering, Finance, IT, and Customer Service teams.
•Build partnerships with theatre sales leadership and provide daily operational support, including enablement and change management for tools, policies, and processes.
•Drive process and system automation through change requests, collaborating with IT and process managers; promote adoption of new solutions and enhancements.
•Provide ongoing coaching and mentorship, implement performance assessment frameworks, and identify training needs to develop training plans for team skill gaps.

Key Requirements

•BA/BS degree or equivalent.
•15+ years of related experience.
•Proficiency in written and spoken English; proficiency in Mandarin is required.
•Deep knowledge of end-to-end field operational processes and experience in a channel business structure.
•Experience leading change management during significant business transformation; advantageous knowledge of Cisco ordering/technology, sales operations, partner programs, and software operations/enterprise agreement deal structures.

Experience:15+ yearsChannel business

Education:Bachelor's

Skills:Business acumenPlanningOrganizational skillsRelationship managementCommunication

Certifications:Project Management Certificate

Languages:EnglishMandarin

Tech Stack:ExcelPowerPoint

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor