Client Care Representative | Clinical Administration - PT - Morayfield

Sonova
Australia
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceSkills: ["Communication","Active listening","Organisational skills","Time management","Resilience","Self-motivation","Teamwork","Autonomy"]

Serve as a client-facing customer service and administration professional in a hearing clinic in Morayfield. Welcome clients, manage scheduling and clinician support, handle clinic day-to-day operations, phone and email inquiries, and correctly process billing and payments. Use training to learn clinic software and assist clients with their hearing health, delivering an excellent experience for a predominantly older clientele.

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FursaFursa
Sonova
Sonova
2 days ago

Client Care Representative | Clinical Administration - PT - Morayfield

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a client-facing customer service and administration professional in a hearing clinic in Morayfield. Welcome clients, manage scheduling and clinician support, handle clinic day-to-day operations, phone and email inquiries, and correctly process billing and payments. Use training to learn clinic software and assist clients with their hearing health, delivering an excellent experience for a predominantly older clientele.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes.
  • •Schedule and confirm client appointments.
  • •Provide administrative support to clinicians (audiologists/audiometrists).
  • •Manage clinic day-to-day operations, including opening and closing procedures.
  • •Handle the clinic phone line and shared email inbox, and process billing and payments correctly.

Pay and Benefits

Perks:Salary PackagingUniform AllowanceParental LeaveBirthday LeaveEapEmployee Discounts

Key Requirements

  • •Prior experience in face-to-face customer service and/or administration.
  • •A passion for delivering an amazing client experience.
  • •Excellent communication and active listening skills.
  • •Strong organisational and time management skills.
  • •Intermediate computer skills and interest in learning about hearing aid features and basic repair/maintenance.
Skills:CommunicationActive listeningOrganisational skillsTime managementResilienceSelf-motivationTeamworkAutonomy

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website