Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

Al Futtaim Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Attention to detail","Sales techniques"]

Deliver exceptional in-store customer service by handling inquiries and basic complaints, escalating issues when needed. Maintain visual merchandising standards and keep the sales floor clean and organized. Support stock management by receiving shipments and restocking shelves to ensure the store is fully stocked. Recommend products through upselling and cross-selling, and operate the cash register accurately according to company payment and cash-handling policies.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
2 days ago

Customer Service Associate | Marks & Spencer | Cairo Festival City (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver exceptional in-store customer service by handling inquiries and basic complaints, escalating issues when needed. Maintain visual merchandising standards and keep the sales floor clean and organized. Support stock management by receiving shipments and restocking shelves to ensure the store is fully stocked. Recommend products through upselling and cross-selling, and operate the cash register accurately according to company payment and cash-handling policies.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers to provide high-level service and address their needs.
  • •Handle basic customer complaints and escalate issues as needed.
  • •Ensure the store is well-organized and follows company visual merchandising standards while keeping the sales floor clean.
  • •Participate in receiving shipments, restocking, and maintaining full store inventory.
  • •Recommend products through upselling and cross-selling and operate the cash register for accurate transactions.

Key Requirements

  • •Provide excellent customer service in a retail, customer-facing environment.
  • •Demonstrate strong communication and interpersonal skills for interacting with customers.
  • •Maintain high store standards, including product organization and cleanliness.
  • •Have experience operating cash registers and following cash handling procedures.
  • •Show strong attention to detail in merchandising and store maintenance.
Experience:Retail
Skills:Customer serviceCommunicationInterpersonal skillsAttention to detailSales techniques

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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Glassdoor: 3.6
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