Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive consultative outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans and upgrades, and recommending tailored retention offers. You’ll handle objections professionally, maintain accurate CRM records for calls and conversions, and meet daily, weekly, and monthly targets while ensuring compliance with scripts and quality standards. The role is 100% work from office with night shift timing aligned to North American time zones.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Last checked: 6 hours agoStatus: Live

Job Summary

Drive consultative outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans and upgrades, and recommending tailored retention offers. You’ll handle objections professionally, maintain accurate CRM records for calls and conversions, and meet daily, weekly, and monthly targets while ensuring compliance with scripts and quality standards. The role is 100% work from office with night shift timing aligned to North American time zones.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Handle objections and rejections professionally while delivering a strong customer experience.
  • •Maintain accurate CRM records and achieve daily, weekly, and monthly sales targets in compliance with scripts and process standards.

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •1–2 years of experience; freshers welcome (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Demonstrated sales mindset with persuasive ability.
  • •Basic CRM/system handling and ability to handle rejection with resilience.
Experience:1-2 yearsBPOSalesTelecom
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn