Onsite Support Technician

Avi-spl
Hong Kong
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: associatesSkills: ["Customer communication","Troubleshooting","Escalation","Ticket triage","Scheduling"]

Provide onsite and remote support for fully integrated conference rooms, boardrooms, and multi-divisible spaces, partnering with APAC teams and acting as an extension of customer teams. Perform operation and functional testing of AV and room equipment, troubleshoot issues, and update status in ServiceNow. Serve as the initial point of contact for internal and external customers, responding to inbound requests, launching/troubleshooting video meetings and webcasts, and triaging/escalating incidents for UCC and AV infrastructure.

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FursaFursa
Avi-spl
Avi-spl
2 days ago

Onsite Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide onsite and remote support for fully integrated conference rooms, boardrooms, and multi-divisible spaces, partnering with APAC teams and acting as an extension of customer teams. Perform operation and functional testing of AV and room equipment, troubleshoot issues, and update status in ServiceNow. Serve as the initial point of contact for internal and external customers, responding to inbound requests, launching/troubleshooting video meetings and webcasts, and triaging/escalating incidents for UCC and AV infrastructure.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Deliver onsite and remote event support for integrated conference rooms and large multi-divisible spaces.
  • •Operate and perform functional testing of AV and conference room components/equipment.
  • •Provide remote technical audio/video support for customer video conference systems and webcasting platforms.
  • •Respond to inbound customer interactions, launch and troubleshoot video meetings/webcast events, and manage ticket workflows in ServiceNow.
  • •Monitor customer environments/devices using company and customer tools, triage incidents/requests, and escalate as needed.
Travel: Low travel

Pay and Benefits

Perks:VisionDentalPaid Holidays

Key Requirements

  • •Associate degree or equivalent experience.
  • •1-2 years of AV, video conferencing, or webcasting experience.
  • •Valid driver’s license and a motor vehicle record meeting AVI-SPL’s driving standard.
  • •Ability to work after hours and weekends when required.
  • •Ability to regularly climb and work from ladders, and lift equipment/tools/materials.
Experience:1-2 yearsAVVideo conferencingWebcasting
Education:Associate's
Skills:Customer communicationTroubleshootingEscalationTicket triageScheduling
Licenses:Driver’s License
Tech Stack:Service NowZoomMS TeamsWebcastingVideo conferencing endpointsAV control systemsProAVAMXCrestronExtronBiampClearOneUCC applications

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn