Global Product Operations Manager (Multiple Positions)

TikTok
San Jose
Workplace: OnsiteFull timeUSD 191,443 - 208,800 annuallyFunction: Business OperationsExperience: 2-5 yearsEducation: mastersSkills: ["Data-driven decision making","Cross-functional collaboration","Mentorship","Market research","Product strategy alignment"]

Drive data-supported recommendations to execute a global Customer Relationship Management (CRM) strategy across product operations. Perform quantitative/qualitative requirements analysis and market research to identify CRM opportunities, analyze A/B tests and user feedback, and partner with product teams on roadmap and go-to-market launch execution. Define and monitor KPIs, build analytical dashboards, and mentor junior team members to improve operational efficiency and effectiveness.

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FursaFursa
TikTok
TikTok
11 hours ago

Global Product Operations Manager (Multiple Positions)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive data-supported recommendations to execute a global Customer Relationship Management (CRM) strategy across product operations. Perform quantitative/qualitative requirements analysis and market research to identify CRM opportunities, analyze A/B tests and user feedback, and partner with product teams on roadmap and go-to-market launch execution. Define and monitor KPIs, build analytical dashboards, and mentor junior team members to improve operational efficiency and effectiveness.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide data-supported recommendations to facilitate execution of the global and regional CRM strategy for product operations.
  • •Conduct quantitative/qualitative requirements analysis and market research to identify CRM implementation opportunities and streamline processes.
  • •Gather and analyze A/B test results and user feedback to inform product strategy, vision, and roadmap with product teams.
  • •Define and support go-to-market strategies for global product launches, including localization, communication strategy, and cross-functional coordination.
  • •Monitor and analyze performance metrics, share training materials/user guides/best practices, and mentor junior-level team members.
Travel: Medium travel

Pay and Benefits

Salary: USD 191,443 - 208,800 annually

Key Requirements

  • •Master’s degree (or foreign equivalent) in Business Administration, Management, Marketing, Data Science, Analytics, or a related field with 2 years of related experience; OR a Bachelor’s degree (or foreign equivalent) with 5 years of post-bachelor’s, progressive related experience.
  • •2 years of experience building technical solutions in a startup environment or for Customer Relationship Management (CRM) platforms.
  • •2 years of project management experience collaborating with cross-functional teams to design, develop, and implement data-driven business strategies.
  • •Experience designing and conducting user testing, surveys, and interviews, and analyzing quantitative/qualitative data to inform product roadmaps.
  • •Experience executing go-to-market/product launch/product marketing plans and building KPI reporting (including Excel-based automated dashboards) using product usage analytics, cohort analysis, or retention analysis.
Experience:2-5 yearsCRMStartupGo-to-marketProduct launchesProduct marketingProduct analytics
Education:Master's in Business Administration, Management, Marketing, Data Science, Analytics (any), or a related field
Skills:Data-driven decision makingCross-functional collaborationMentorshipMarket researchProduct strategy alignment
Tech Stack:CRMExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn