Technical Support Engineer

Gamma
San Francisco
Workplace: RemoteFull timeUSD 120,000 - 165,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Ownership","Collaboration","Writing"]

Join Gamma as a Technical Support Engineer to resolve complex issues for a highly technical product, collaborate with engineering and design, and build resources that empower users. You’ll respond to escalations, debug API-driven problems, and help scale support processes with AI tools, while maintaining high user satisfaction and guiding product improvements. This role blends hands-on troubleshooting with cross-functional teamwork in a remote-friendly setup.

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FursaFursa
Gamma
Gamma
8 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Gamma as a Technical Support Engineer to resolve complex issues for a highly technical product, collaborate with engineering and design, and build resources that empower users. You’ll respond to escalations, debug API-driven problems, and help scale support processes with AI tools, while maintaining high user satisfaction and guiding product improvements. This role blends hands-on troubleshooting with cross-functional teamwork in a remote-friendly setup.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to technical customer inquiries and support escalations via email and chat in Intercom
  • •Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
  • •Discover and iterate on improvements to internal AI tools to multiply the team’s productivity
  • •Collaborate with engineering and design to surface product improvements and deliver effective solutions
  • •Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides

Pay and Benefits

Salary: USD 120,000 - 165,000 annually

Key Requirements

  • •1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
  • •Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users
  • •Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through
  • •Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
  • •Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
Experience:1-2 yearsSaaSSoftware
Skills:CommunicationProblem-solvingOwnershipCollaborationWriting
Languages:English
Tech Stack:IntercomAPIsZendeskMetabaseStripeLinearLaunchDarklyAI

Company Brief

Gamma
Gamma (gamma.app) is an AI-powered visual storytelling platform that generates presentations, websites, documents, and social content from text or briefs — combining AI design agents, smart layouts, and collaboration tools for fast, polished outputs.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedIn