Manager, FEP(Epitaxy/RTP) Customer Engineer

Applied Materials
South Korea
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Communication","Problem-solving","Training","Customer focus"]

Lead a regional team of customer engineers for FEP (Epitaxy/RTP) systems, ensuring start-up, warranty, and service agreements meet time/cost and uptime targets. Forecast manpower and operational requirements, manage local inventories and RMA procedures, maintain DSO, and drive customer satisfaction through escalations, quality improvements, and continuous improvement of technical performance. Interview, hire, and train customer engineers and develop managerial/specialist talent while ensuring safety practices.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Manager, FEP(Epitaxy/RTP) Customer Engineer

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Last checked: 58 minutes agoStatus: Live

Job Summary

Lead a regional team of customer engineers for FEP (Epitaxy/RTP) systems, ensuring start-up, warranty, and service agreements meet time/cost and uptime targets. Forecast manpower and operational requirements, manage local inventories and RMA procedures, maintain DSO, and drive customer satisfaction through escalations, quality improvements, and continuous improvement of technical performance. Interview, hire, and train customer engineers and develop managerial/specialist talent while ensuring safety practices.
Location: South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for key businesses including start up, warranty, and service agreements.
  • •Identify and pursue service agreement business in conjunction with marketing and sales.
  • •Manage start ups in terms of time and cost, local inventories, RMA procedures, and maintain DSO.
  • •Ensure customer satisfaction through escalations, system performance, timely reporting, and guaranteed uptime targets.
  • •Interview, hire, and train customer engineers; set goals and control achievements; establish training and career development plans; ensure safety practices.
Travel: Medium travel

Key Requirements

  • •Manage a customer engineer team to meet service and operational challenges.
  • •Forecast and plan financial, manpower, and operational requirements for start up, warranty, and service agreements.
  • •Manage local inventories and RMA procedures while maintaining DSO to goals.
  • •Ensure appropriate safety practices among customer engineers and achieve uptime/parameters sold to customers.
  • •Interview, hire, and train customer engineers and create goals, training, and career development plans.
Experience:Semiconductors
Skills:LeadershipCommunicationProblem-solvingTrainingCustomer focus

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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