Technical Support Engineer - 2

Fortinet
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer focus","Collaboration"]

Provide technical support to Fortinet customers via phone and web systems across SAARC and EMEA regions. Diagnose and investigate reported network/security issues using debugging, packet captures, and traffic-flow analysis, including reproducing customer setups in a lab. Manage technical cases, coordinate with engineering to resolve product issues, and run real-time remote access sessions. Build deep product competency across Fortinet’s networking and security technologies while collaborating within the TAC team.

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FursaFursa
Fortinet
Fortinet
2 days ago

Technical Support Engineer - 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide technical support to Fortinet customers via phone and web systems across SAARC and EMEA regions. Diagnose and investigate reported network/security issues using debugging, packet captures, and traffic-flow analysis, including reproducing customer setups in a lab. Manage technical cases, coordinate with engineering to resolve product issues, and run real-time remote access sessions. Build deep product competency across Fortinet’s networking and security technologies while collaborating within the TAC team.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support via phone and web-based systems for customers across SAARC and EMEA regions.
  • •Analyze and investigate customer-reported problems and deliver turnkey solutions using debugging and packet/traffic-flow analysis, including lab repro of complex setups.
  • •Report and follow up with engineering and development teams to diagnose and resolve product issues.
  • •Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • •Run real-time phone or remote access sessions with customers and develop core competency across Fortinet’s product line and technologies.

Key Requirements

  • •Network Security Expert (NSE7) or CCNA/CCNP certification.
  • •4+ years of experience in computer networking or security industry.
  • •Strong understanding of data networking protocols, including TCP/IP plus routing and switching fundamentals.
  • •Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • •Working knowledge of Linux OS, virtualization technologies, and cloud computing; Python experience is an added advantage.
Experience:4+ yearsNetworkingCybersecurity
Skills:TroubleshootingProblem-solvingCommunicationCustomer focusCollaboration
Certifications:NSE7CCNACCNP
Tech Stack:TCP/IPRoutingSwitchingOSI layer protocolsPacket capturesTraffic flow analysisIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPythonRemote access

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn