Customer Success Manager (CSM) SAP Next Gen SAP Academy for Customer Success- Newport Beach (Hybrid) (Newport Beach, CA, US, 92660)

SAP
United States
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Adaptability","Problem-solving"]

Work in SAP’s Customer Success Academy as a Customer Success Manager, guiding customers through their business journey with SAP Cloud solutions. Complete a 10-month learn-apply program with classroom and field phases, then take over a customer portfolio focused on satisfaction, retention, renewals, references, and upsells. Serve as the strategic customer point of contact and coordinate internal resources to maintain overall customer health and drive value realization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) SAP Next Gen SAP Academy for Customer Success- Newport Beach (Hybrid) (Newport Beach, CA, US, 92660)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Work in SAP’s Customer Success Academy as a Customer Success Manager, guiding customers through their business journey with SAP Cloud solutions. Complete a 10-month learn-apply program with classroom and field phases, then take over a customer portfolio focused on satisfaction, retention, renewals, references, and upsells. Serve as the strategic customer point of contact and coordinate internal resources to maintain overall customer health and drive value realization.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to develop CSM skills.
  • •Guide customers through their business journey and increase satisfaction, retention, renewals, references, and upsells for assigned Cloud solution portfolios.
  • •Oversee key customer milestones across the customer lifecycle from deal signature through system provisioning and monitoring implementation progress.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio and coordinate SAP resources to maintain customer health.
  • •Drive customer value realization by strengthening solution portfolio knowledge and managing retention activities.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to deliver strategic guidance that drives customer success and long-term value, including issue resolution and escalation management.
  • •Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, including uses and ethics, to identify business problems solvable with AI.
  • •Proficiency in English and strong business acumen, with demonstrated knowledge of business processes and/or industries.
Experience:2-3 yearsConsultingAccount managementCustomer supportCloud
Skills:Strategic guidanceIssue resolutionEscalation managementAdaptabilityProblem-solving
Languages:English
Tech Stack:S/4HANA FinanceSAP SuccessFactorsSAP Finance & Spend Management (F&S)SAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor