Senior Technical Account Manager (EMEA Shift)

Workday
Pune
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Project management","Problem-solving","Stakeholder management"]

Senior Technical Account Manager for Workday leads strategic relationships with large ERP/CRM customers, coordinating across Operations, Professional Services, Development and Product Management. You will manage critical production events, drive escalations, and ensure alignment with business objectives while acting as a Workday Architecture authority and engaging C‑level stakeholders across multiple accounts.

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FursaFursa
Workday
Workday
4 months ago

Senior Technical Account Manager (EMEA Shift)

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Last checked: 14 hours agoStatus: Live

Job Summary

Senior Technical Account Manager for Workday leads strategic relationships with large ERP/CRM customers, coordinating across Operations, Professional Services, Development and Product Management. You will manage critical production events, drive escalations, and ensure alignment with business objectives while acting as a Workday Architecture authority and engaging C‑level stakeholders across multiple accounts.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build positive relationships with Workday's largest strategic accounts and manage multiple accounts simultaneously
  • •Serve as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
  • •Become an authority in Workday's Architecture and leverage it on engagements as needed
  • •Demonstrate proficiency in Workday products: HCM, Payroll, Financials
  • •Own and drive escalated issues blocking production success and manage communications with stakeholders including C-level executives
Travel: Medium travel

Key Requirements

  • •BS or MS in a Technical Degree (eg. Computer Science, MIS) or equivalent technical work experience
  • •7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
  • •5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
  • •Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials
  • •Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level
Experience:7+ yearsERPSaaSHRFinancials
Education:Bachelor's
Skills:CommunicationLeadershipProject managementProblem-solvingStakeholder management
Tech Stack:WorkdayHCMPayrollFinancialsArchitecture

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn