Product Operations Coordinator

Fever Up
Mexico City
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Process orientation","Leadership","Cross-functional collaboration","Communication","Analytical thinking"]

Own the operational backbone of Fever’s marketplace across the Americas, ensuring event lifecycle health, efficiency, and scalability. Lead and develop a small regional marketplace operations team, set priorities, and balance workloads. Serve as the escalation point for complex partner and marketplace issues, partnering closely with product, sales, partner management, and data teams. Build and continuously improve SOPs, monitor marketplace KPIs, and recommend tooling/automation to increase throughput.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fever Up
Fever Up
18 hours ago

Product Operations Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the operational backbone of Fever’s marketplace across the Americas, ensuring event lifecycle health, efficiency, and scalability. Lead and develop a small regional marketplace operations team, set priorities, and balance workloads. Serve as the escalation point for complex partner and marketplace issues, partnering closely with product, sales, partner management, and data teams. Build and continuously improve SOPs, monitor marketplace KPIs, and recommend tooling/automation to increase throughput.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a small team of marketplace operations specialists across AMER markets.
  • •Own the end-to-end operational lifecycle of events on the platform.
  • •Design, document, and continuously improve SOPs and marketplace workflow processes.
  • •Monitor marketplace health metrics (SLAs, error rate) and drive corrective actions when trends deteriorate.
  • •Act as the regional escalation point for complex partner or marketplace issues, coordinating resolution across functions.

Pay and Benefits

Perks:EquityHealth InsuranceLife InsurancePensionGym MembershipLearning Budget

Key Requirements

  • •4–6 years of experience in marketplace operations, platform operations, or a closely related field (e-commerce, travel, hospitality, or entertainment preferred).
  • •Demonstrated experience coordinating or leading a team, even informally.
  • •Strong process orientation: designing workflows, documenting SOPs, and identifying inefficiencies.
  • •Comfort translating operational reality into clear product feedback and understanding how product decisions impact ops.
  • •Analytical mindset using data to diagnose problems and measure impact; Excel/Sheets baseline with SQL or BI tool experience a plus.
Experience:E-commerceTravelHospitalityEntertainment
Skills:Process orientationLeadershipCross-functional collaborationCommunicationAnalytical thinking
Languages:EnglishSpanish
Tech Stack:ExcelGoogle SheetsSQLBI tools

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn