Activation Specialist, San Francisco

LangChain
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Organization","Follow-through","Communication","Problem-solving","Relationship-building"]

Own onboarding and activation for new customers during their first weeks on LangSmith. Guide customers through admin setup, SDK integration, first traced runs, evaluations, and LangGraph deployment, while covering security, org design, workload isolation, and production readiness. Partner with GTM, Product, Engineering, and LangChain specialists to unblock issues, help customers create first evaluation workflows, and turn onboarding friction into repeatable runbooks and documentation while tracking activation metrics.

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FursaFursa
LangChain
LangChain
1 day ago

Activation Specialist, San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own onboarding and activation for new customers during their first weeks on LangSmith. Guide customers through admin setup, SDK integration, first traced runs, evaluations, and LangGraph deployment, while covering security, org design, workload isolation, and production readiness. Partner with GTM, Product, Engineering, and LangChain specialists to unblock issues, help customers create first evaluation workflows, and turn onboarding friction into repeatable runbooks and documentation while tracking activation metrics.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
  • •Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
  • •Partner with GTM, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
  • •Help customers build first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
  • •Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or similar.
  • •Strong desire to work directly with customers and build productive, trusted relationships.
  • •Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
  • •Proactive, hands-on approach to learning new tools and solving problems.
  • •Clear, friendly written and verbal communication skills.
Experience:SaaS
Skills:OrganizationFollow-throughCommunicationProblem-solvingRelationship-building
Tech Stack:LangSmithLangChainLangGraphDeep AgentsLangSmith EngineSDK integrationTracesEvaluationsObservabilityAI/LLM

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn