Lady in Red

Kempinski
Dubai
Workplace: OnsiteContractFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Customer focus","Communication","Multinational collaboration","Professional conduct","Service orientation"]

Serve as the Residence Ambassador, welcoming, meeting, and farewelling residents and guests while delivering high-quality service standards. Support and coordinate with the front desk, concierge, and other departments to ensure prompt attention, effective handling of comments and complaints, and accurate upkeep of residence information. Substitute for the Front Office Duty Manager when needed, uphold Health & Safety standards, and promote in-house sales and facilities.

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Kempinski
Kempinski
1 day ago

Lady in Red

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the Residence Ambassador, welcoming, meeting, and farewelling residents and guests while delivering high-quality service standards. Support and coordinate with the front desk, concierge, and other departments to ensure prompt attention, effective handling of comments and complaints, and accurate upkeep of residence information. Substitute for the Front Office Duty Manager when needed, uphold Health & Safety standards, and promote in-house sales and facilities.
Location: Dubai
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Assess and ensure long- and short-term residence goals are met under the Operations Manager.
  • •Support the front desk and concierge to provide smooth, prompt, effective service to residents and guests.
  • •Substitute for the Front Office Duty Manager in their absence and handle residents’ and guests’ comments and complaints, including follow-up to resolution.
  • •Maintain Health & Safety standards (e.g., ensure fire exits are clear) and inspect front/back of house and outside areas for cleanliness and faults.
  • •Coordinate with other operating departments, handle correspondence for arrivals, promote in-house sales and facilities, and ensure emergency procedures and operational requests are followed.

Key Requirements

  • •2+ years in a Front Office supervisory position.
  • •Preferably experience within a 5-star property or residences.
  • •Mature and customer-focused with the ability to work and communicate in a multinational environment.
  • •Fluent in English and Russian (verbal and written); additional languages are a plus.
  • •Higher College and/or Hotel Management education.
Experience:2+ yearsHospitalityLuxury hotelsFront officeResidences
Education:
Skills:Customer focusCommunicationMultinational collaborationProfessional conductService orientation
Languages:EnglishRussian

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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