Customer Service Coordinator

Trane Technologies
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Communication","Analytical thinking","Problem-solving","Ability to work with minimal supervision"]

Coordinate customer and technician support by handling high-volume incoming calls and scheduling service technicians for PPM, breakdowns, warranty, rental, and commissioning workloads. Serve as a trusted customer point of contact, support service desk coverage during peak times, and partner with Service, Sales, and Operations to share customer insights. Process invoices, generate reports on completed work orders, and help drive continuous improvement through clear communications and internal administration.

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Trane Technologies
Trane Technologies
2 days ago

Customer Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate customer and technician support by handling high-volume incoming calls and scheduling service technicians for PPM, breakdowns, warranty, rental, and commissioning workloads. Serve as a trusted customer point of contact, support service desk coverage during peak times, and partner with Service, Sales, and Operations to share customer insights. Process invoices, generate reports on completed work orders, and help drive continuous improvement through clear communications and internal administration.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle high volume incoming calls and provide exceptional customer service and support.
  • •Schedule technician work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty, rental, and commissioning workloads.
  • •Build and maintain customer relationships and act as a trusted point of contact; support service technicians and ensure appropriate team cover across the regional service desk at peak times.
  • •Process invoices timely within approval and target limits agreed across departments and generate regular reports on completed invoiced work orders.
  • •Establish communication channels with Service, Sales, and Operations teams; communicate updates to supervisors, technicians, and customers to drive continuous improvement.

Pay and Benefits

Perks:PensionHealth InsuranceLife InsuranceWellness Stipend

Key Requirements

  • •Proven experience in a customer care or service support role.
  • •Strong knowledge of customer service principles and excellent interpersonal skills.
  • •Knowledge of processing invoices and Purchase Orders within levels of authority limits.
  • •Analytical thinking and problem-solving abilities.
  • •Proficiency in customer service software and MS Office Suite (knowledge of Inspire systems is an advantage; training can be given).
Skills:Interpersonal skillsCommunicationAnalytical thinkingProblem-solvingAbility to work with minimal supervision
Tech Stack:InspireMS Office Suite

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn