Strategic Customer Success Manager - French Speaking

Synthesia
London, Paris
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Problem-solving","Negotiation","Presentation"]

Strategic Customer Success Manager focusing on French accounts in Europe, responsible for managing a book of business, driving retention and growth, guiding onboarding, and engaging in executive-level conversations to ensure client ROI with Synthesia’s B2B SaaS platform.

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Synthesia
Synthesia
4 months ago

Strategic Customer Success Manager - French Speaking

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Last checked: 5 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager focusing on French accounts in Europe, responsible for managing a book of business, driving retention and growth, guiding onboarding, and engaging in executive-level conversations to ensure client ROI with Synthesia’s B2B SaaS platform.
Location: London, Paris
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage and grow strategic customer relationships across European French accounts to ensure adoption and retention.
  • •Lead onboarding and ongoing success initiatives, coordinating with sales to drive cohesive customer journeys.
  • • Engage in business-level and technical conversations with multiple levels of client organizations, including C-suite.
  • •Monitor customer health, renewals, and expansion opportunities, presenting value and ROI to stakeholders.
  • •Collaborate with internal teams to educate clients on producing video content with Synthesia and drive adoption across teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsurancePensionRemote WorkPaid Leave

Key Requirements

  • •Customer-facing experience in CS, client service, account management, or technical account management in B2B SaaS
  • •Experience managing a book of business with KPIs
  • •Track record in risk management, forecasting and identifying growth opportunities
  • •Ability to establish trusted advisor relationships and drive value from Synthesia products
  • •Onboarding new clients and building relationships in early stages and beyond
Experience:SaaSEnterpriseB2B
Skills:CommunicationRelationship-buildingProblem-solvingNegotiationPresentation
Languages:FrenchEnglish
Tech Stack:Video editingSynthesia

Company Brief

Synthesia
Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
WebsiteLinkedIn