Synthesia

2 months ago

Strategic Customer Success Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager focusing on French accounts in Europe, responsible for managing a book of business, driving retention and growth, guiding onboarding, and engaging in executive-level conversations to ensure client ROI with Synthesia’s B2B SaaS platform.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and grow strategic customer relationships across European French accounts to ensure adoption and retention.
•Lead onboarding and ongoing success initiatives, coordinating with sales to drive cohesive customer journeys.
• Engage in business-level and technical conversations with multiple levels of client organizations, including C-suite.
•Monitor customer health, renewals, and expansion opportunities, presenting value and ROI to stakeholders.
•Collaborate with internal teams to educate clients on producing video content with Synthesia and drive adoption across teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsurancePensionRemote WorkPaid Leave

Key Requirements

•Customer-facing experience in CS, client service, account management, or technical account management in B2B SaaS
•Experience managing a book of business with KPIs
•Track record in risk management, forecasting and identifying growth opportunities
•Ability to establish trusted advisor relationships and drive value from Synthesia products
•Onboarding new clients and building relationships in early stages and beyond

Experience:SaaSEnterpriseB2B

Skills:CommunicationRelationship-buildingProblem-solvingNegotiationPresentation

Languages:FrenchEnglish

Tech Stack:Video editingSynthesia

Company Brief

Synthesia

Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2017

Website LinkedIn

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Synthesia

2 months ago

Strategic Customer Success Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and grow strategic customer relationships across European French accounts to ensure adoption and retention.
•Lead onboarding and ongoing success initiatives, coordinating with sales to drive cohesive customer journeys.
• Engage in business-level and technical conversations with multiple levels of client organizations, including C-suite.
•Monitor customer health, renewals, and expansion opportunities, presenting value and ROI to stakeholders.
•Collaborate with internal teams to educate clients on producing video content with Synthesia and drive adoption across teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsurancePensionRemote WorkPaid Leave

Key Requirements

•Customer-facing experience in CS, client service, account management, or technical account management in B2B SaaS
•Experience managing a book of business with KPIs
•Track record in risk management, forecasting and identifying growth opportunities
•Ability to establish trusted advisor relationships and drive value from Synthesia products
•Onboarding new clients and building relationships in early stages and beyond

Experience:SaaSEnterpriseB2B

Skills:CommunicationRelationship-buildingProblem-solvingNegotiationPresentation

Languages:FrenchEnglish

Tech Stack:Video editingSynthesia

Company Brief

Synthesia

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2017

Website LinkedIn