Service Consultant/Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax technicians, guiding customers through vehicle service and repair before, during, and after each visit. You’ll welcome customers, capture concerns, create repair orders, provide timely status updates, and clearly explain recommended repairs. After work is completed, review it for accuracy, prepare invoices, process payments, and coordinate workflow while following CarMax EH&S standards.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience.
•Document customer concerns and create detailed repair orders, providing timely vehicle status updates.
•Consult with customers on recommended repairs and clearly explain service details.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments and coordinate workflow while following CarMax EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 24 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with a proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort collaborating across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer serviceCommunicationInterpersonal skillsActive listeningAccuracy

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Consultant/Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience.
•Document customer concerns and create detailed repair orders, providing timely vehicle status updates.
•Consult with customers on recommended repairs and clearly explain service details.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments and coordinate workflow while following CarMax EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 24 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with a proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort collaborating across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer serviceCommunicationInterpersonal skillsActive listeningAccuracy

Company Brief

CarMax

Industry: Automotive

Website