Service Consultant/Customer Advisor

CarMax
Houston
Workplace: OnsiteFull timeUSD 10.77 - 24 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Empathy","Attention to detail","Customer service"]

Serve as the trusted link between CarMax customers and technicians, welcoming customers and guiding them through the service and repair process. Document concerns, create repair orders, provide timely vehicle-status updates, and clearly explain recommended repairs. Review completed work for accuracy, prepare invoices, process service payments, and manage cash transactions. Coordinate workflow to maintain productivity and follow CarMax EH&S requirements in a fast-paced environment.

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FursaFursa
CarMax
CarMax
2 months ago

Service Consultant/Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the trusted link between CarMax customers and technicians, welcoming customers and guiding them through the service and repair process. Document concerns, create repair orders, provide timely vehicle-status updates, and clearly explain recommended repairs. Review completed work for accuracy, prepare invoices, process service payments, and manage cash transactions. Coordinate workflow to maintain productivity and follow CarMax EH&S requirements in a fast-paced environment.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy to ensure a positive service experience.
  • •Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and manage cash transactions responsibly while following EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 24 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills to deliver exceptional customer service.
  • •Proficiency in telephone etiquette and active listening.
  • •Ability to interpret and accurately record data using intermediate computer skills.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
  • •Capability to stand or walk for extended periods and work indoors and outdoors.
Skills:CommunicationActive listeningEmpathyAttention to detailCustomer service
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn