Networking Managed Services Engineer (L3)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Active listening","Client-focused","Adaptability","Working under pressure"]

Lead networking managed services by proactively identifying and resolving technical incidents and problems, ensuring SLA compliance, and performing root-cause analysis for critical events. Manage complex tickets, conduct deep troubleshooting, and provide resolutions for advanced networking issues. Configure, install, test, and monitor client infrastructure, investigate escalated support calls, and coordinate with vendors. Coach junior engineers, create knowledge articles, and support automation to reduce manual effort.

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FursaFursa
NTT
NTT
1 week ago

Networking Managed Services Engineer (L3)

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Last checked: 2 days agoStatus: Live

Job Summary

Lead networking managed services by proactively identifying and resolving technical incidents and problems, ensuring SLA compliance, and performing root-cause analysis for critical events. Manage complex tickets, conduct deep troubleshooting, and provide resolutions for advanced networking issues. Configure, install, test, and monitor client infrastructure, investigate escalated support calls, and coordinate with vendors. Coach junior engineers, create knowledge articles, and support automation to reduce manual effort.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve technical incidents and problems, ensuring SLA compliance and performing root-cause analysis for critical incidents.
  • •Manage high-complexity tickets and provide resolutions through thorough analysis of complex networking issues.
  • •Configure, install, test, and ensure client infrastructure is operational using monitoring tools to respond to alerts.
  • •Investigate and escalate support calls, including third-line support, and log problems before they escalate.
  • •Coach and mentor junior team members, create knowledge articles, and provide inputs to automation teams to reduce manual efforts.

Key Requirements

  • •Proficiency with enterprise networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches/access points.
  • •Advanced certifications on at least one or two of the listed technologies.
  • •Strong planning and project management skills to account for changing circumstances.
  • •Ability to analyze and troubleshoot complex network incidents, including routing protocols (BGP, OSPF, EIGRP) and network address translation (NAT).
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Education:Bachelor's
Skills:CommunicationActive listeningClient-focusedAdaptabilityWorking under pressure
Tech Stack:Pulse Secure SSL VPNVirtual JuniperJuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISr routersCisco ACSISEMeraki switchesAccess pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationNATDIAMPLS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn