Senior Customer Success Engineer - Federal

Cyera
New York
Workplace: RemoteFull timeUSD 220,000 - 240,000 annuallyFunction: Customer Success & Account ManagementEducation: associatesSkills: ["Project management","Self-motivation","Customer advocacy","Interpersonal communication","Technical troubleshooting"]

Serve as the primary technical expert for the Cyera platform, partnering with customers from practitioners to executives to drive onboarding, training, and sustained adoption. Own customer relationships end-to-end—onboarding, renewals, and expansion—by designing tailored use cases, resolving technical blockers, and maximizing ROI through ongoing engagement. Advocate for customer feedback to influence roadmap, track customer health and usage, and lead Quarterly Business Reviews.

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FursaFursa
Cyera
Cyera
1 day ago

Senior Customer Success Engineer - Federal

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary technical expert for the Cyera platform, partnering with customers from practitioners to executives to drive onboarding, training, and sustained adoption. Own customer relationships end-to-end—onboarding, renewals, and expansion—by designing tailored use cases, resolving technical blockers, and maximizing ROI through ongoing engagement. Advocate for customer feedback to influence roadmap, track customer health and usage, and lead Quarterly Business Reviews.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera platform, providing trusted-advisor guidance to customers.
  • •Drive customer adoption through onboarding and training, and design/deliver customized use cases based on customer requirements.
  • •Maximize customer ROI via ongoing engagement, addressing blockers, troubleshooting technical issues, and ensuring smooth customer experiences.
  • •Advocate for the customer’s voice and feedback to influence Cyera’s roadmap and product development.
  • •Conduct Quarterly Business Reviews, monitor and report customer health/usage indicators, and collaborate with customers on joint success plans.
Travel: High travel

Pay and Benefits

Salary: USD 220,000 - 240,000 annually
Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalDisability InsuranceOffice Setup

Key Requirements

  • •Associates degree (or equivalent experience) required; Bachelor’s in Computer Science or similar a plus.
  • •12+ years of experience with strong project management, planning and executing multiple projects with attention to detail.
  • •Results-oriented mindset with a proven track record driving revenue growth, customer satisfaction, feature adoption, and retention.
  • •Prior experience collaborating with development teams; experience owning customer relationships including onboarding, renewals, and expansion.
  • •Proficiency in SQL and scripting (e.g., Python) and hands-on cloud experience; familiarity with APIs and web services.
Experience:Data securityTechnical customer-facing role
Education:Associate's in Computer Science
Skills:Project managementSelf-motivationCustomer advocacyInterpersonal communicationTechnical troubleshooting
Tech Stack:SQLPythonCloudIAMAPIsWeb servicesDLPSIEMDSPMCSPM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor