CRM Service Manager - Microsoft Dynamics (m/f/d) (BARCELONA, B, ES, 08005)

Allianz
Barcelona
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Stakeholder management","Risk management","Financial management","Governance","Agile delivery"]

Lead the end-to-end transition to centralize Microsoft Dynamics 365 CRM as a managed service across Allianz entities. Own the program vision, roadmap, and milestones for adoption, set governance (SLAs, RACI, escalation, reporting), and manage financials, scope, risk, and dependencies. Coordinate onboarding, data migration, and integrations, and serve as the single point of contact for stakeholders, partners, and technology governance.

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FursaFursa
Allianz
Allianz
1 day ago

CRM Service Manager - Microsoft Dynamics (m/f/d) (BARCELONA, B, ES, 08005)

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the end-to-end transition to centralize Microsoft Dynamics 365 CRM as a managed service across Allianz entities. Own the program vision, roadmap, and milestones for adoption, set governance (SLAs, RACI, escalation, reporting), and manage financials, scope, risk, and dependencies. Coordinate onboarding, data migration, and integrations, and serve as the single point of contact for stakeholders, partners, and technology governance.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define the program vision, roadmap, and milestones for Dynamics 365 CRM adoption across operating entities, aligned to business outcomes.
  • •Set up CRM managed-service governance, including SLAs, RACI, escalation paths, and reporting cadence.
  • •Own program financials, risk, and scope; track dependencies and resolve issues before delivery.
  • •Coordinate onboarding of business units and operating entities, including data migration and integration touchpoints.
  • •Act as the single point of contact between business stakeholders, implementation partners, and technology governance; report progress and decisions to leadership.

Pay and Benefits

Perks:Annual BonusPensionEquityHealth InsuranceParental Leave

Key Requirements

  • •6+ years in Program/Project Management within enterprise IT, ideally delivering multi-stakeholder, multi-entity rollouts on CRM or ERP platforms.
  • •Functional knowledge of Microsoft Dynamics 365 (Sales, Customer Service, or Marketing modules).
  • •Ability to work with incomplete scope and build structure into it rather than waiting for handover.
  • •Strong financial and risk management skills, including budgeting, forecasting, and scope control.
  • •Fluency in Agile, Waterfall, or hybrid delivery models.
Experience:6+ yearsEnterprise IT
Skills:Stakeholder managementRisk managementFinancial managementGovernanceAgile delivery
Certifications:PMPPgMPPRINCE2
Tech Stack:Microsoft Dynamics 365CRMERPMicrosoft Power PlatformPower AppsPower AutomateAzureAIGenAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn