ZOLL Medical

3 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Front-line role handling customer interactions, order processing, and service requests for ZOLL’s Acute Care Technology division. You’ll enter orders in Oracle, coordinate with Sales and Operations, triage technical questions to technicians, and drive customer satisfaction through accurate quotes, timely responses, and thoughtful issue resolution.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Nurture and develop centre of customer service excellence
•Assist customer service sites and offices and liaise with all business functions
•Ensuring that customer requirements and needs are met within company response times
•Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
•Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions

Key Requirements

•Experience in working in a customer service environment
•Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
•Languages – fluency in written and spoken English essential
•Excellent communicator, able to operate at all levels within both own and customer’s organisation
•Minimum experience with ISO 9001 or 13485 medical device quality system preferred

Experience:HealthcareMedical devicesEMSHospital

Skills:CommunicationCustomer serviceInterpersonal skillsProblem-solvingTeamwork

Languages:English

Tech Stack:OracleMicrosoft Office

Company Brief

ZOLL Medical

Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn

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ZOLL Medical

3 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Nurture and develop centre of customer service excellence
•Assist customer service sites and offices and liaise with all business functions
•Ensuring that customer requirements and needs are met within company response times
•Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
•Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions

Key Requirements

•Experience in working in a customer service environment
•Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
•Languages – fluency in written and spoken English essential
•Excellent communicator, able to operate at all levels within both own and customer’s organisation
•Minimum experience with ISO 9001 or 13485 medical device quality system preferred

Experience:HealthcareMedical devicesEMSHospital

Skills:CommunicationCustomer serviceInterpersonal skillsProblem-solvingTeamwork

Languages:English

Tech Stack:OracleMicrosoft Office

Company Brief

ZOLL Medical

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn