Front Office Training Manager

American Hospital Dubai
Dubai
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Communication","Interpersonal skills","Presentation skills","Organizational skills","Coaching"]

Lead the design, delivery, standardization, and evaluation of training and competency programs for Patient Access and front office teams across American Hospital Dubai and its clinics. Drive onboarding and induction, train teams on the outpatient clinic workflow, and ensure staff competence across registration, appointments, insurance, billing, and patient navigation. Monitor effectiveness using audits, feedback, KPIs, and competency assessments, and partner cross-functionally to maintain consistent patient journey standards.

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FursaFursa
American Hospital Dubai
American Hospital Dubai
6 days ago

Front Office Training Manager

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Last checked: 40 minutes agoStatus: Live

Job Summary

Lead the design, delivery, standardization, and evaluation of training and competency programs for Patient Access and front office teams across American Hospital Dubai and its clinics. Drive onboarding and induction, train teams on the outpatient clinic workflow, and ensure staff competence across registration, appointments, insurance, billing, and patient navigation. Monitor effectiveness using audits, feedback, KPIs, and competency assessments, and partner cross-functionally to maintain consistent patient journey standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Lead the selection, onboarding, and induction of Front Office and Patient Relations employees.
  • •Develop and deliver structured training programs across hospital operations, patient experience, and customer service.
  • •Train teams on the outpatient clinic workflow from appointment and registration through consultation, checkout, and bill closure, including accurate billing/payment handling and escalation.
  • •Establish and monitor competency standards using knowledge assessments, observations, simulations, quality audits, and post-training evaluations; maintain auditable training records.
  • •Conduct regular quality audits, generate reports as required, and develop/maintain SOPs, training manuals, competency checklists, and training matrices.

Key Requirements

  • •Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, Education/Training, or a related discipline.
  • •Professional certification in Training and Development, Adult Learning, Customer Experience, or a related field is preferred.
  • •Strong knowledge of adult-learning principles, competency assessment, training-needs analysis, instructional design, coaching, and training effectiveness measurement.
  • •Proficiency with hospital information systems and learning management systems, plus Microsoft Office and reporting tools to prepare training materials and dashboards.
  • •Preferably 5 years of experience, including 2 years supervising staff and 1 year as an Educator; experience in hospital front office, patient relations/experience, or healthcare operations is required.
Experience:HealthcareHospital operationsPatient experience
Education:
Skills:CommunicationInterpersonal skillsPresentation skillsOrganizational skillsCoaching
Tech Stack:Learning management systemsMicrosoft OfficeReporting toolsHospital information systems

Company Brief

American Hospital Dubai
American Hospital Dubai is a full-service private hospital offering comprehensive medical, surgical, and diagnostic services, combining international standards of care with advanced technology to serve local and international patients in Dubai.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn