Senior User Researcher II (12-Month Maternity Leave Coverage)

Wrapbook
Canada
Workplace: RemoteFull timeCAD 149,000 - 205,000 annuallyFunction: Research & Scientific (R&D)Experience: 6+ yearsSkills: ["Analytical skills","Synthesis","Collaboration","Communication","Research rigor"]

Own research for a core product area, turning evolving questions into a clear learning strategy from framing through synthesis and activation. Lead mixed-method studies across discovery, testing, and evaluation, and connect findings with product analytics, feedback, and tools like Pendo and Dovetail. Deliver defensible recommendations that align Product, Design, Engineering, Data, and business partners—at speed and with rigorous attention to participant privacy.

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Wrapbook
Wrapbook
1 week ago

Senior User Researcher II (12-Month Maternity Leave Coverage)

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Job Summary

Own research for a core product area, turning evolving questions into a clear learning strategy from framing through synthesis and activation. Lead mixed-method studies across discovery, testing, and evaluation, and connect findings with product analytics, feedback, and tools like Pendo and Dovetail. Deliver defensible recommendations that align Product, Design, Engineering, Data, and business partners—at speed and with rigorous attention to participant privacy.
Location: Canada
Workplace: Remote
Employment Type: Full time · 12 months
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Own the research strategy and roadmap for a core product area, aligning research priorities with customer needs, product direction, and business OKRs.
  • •Frame ambiguous questions into focused research plans, selecting appropriate qualitative, quantitative, generative, or evaluative methods.
  • •Lead mixed-method research across the product lifecycle, including discovery, concept testing, usability testing, field research, surveys, benchmarking, and post-launch evaluation.
  • •Synthesize research with signals from Pendo, product analytics, customer feedback, and existing knowledge in Dovetail to build connected customer understanding.
  • •Define success upfront and partner cross-functionally to measure outcomes, then communicate decisions, risks, and open questions clearly.

Pay and Benefits

Salary: CAD 149,000 - 205,000 annually
Perks:Remote WorkHealth InsuranceDental401k

Key Requirements

  • •6+ years conducting user or product research, leading mixed-method studies that influenced product direction.
  • •Strong qualitative and quantitative research methods, with the judgment to select approaches for the decision at hand.
  • •Own research end-to-end: problem framing, study design, participant engagement, facilitation, analysis, synthesis, storytelling, and follow-through.
  • •Ability to navigate ambiguity, work autonomously, and prioritize competing research needs in a fast-moving environment.
  • •Strong collaboration and communication to align cross-functional teams around evidence-based decisions.
Experience:6+ years
Skills:Analytical skillsSynthesisCollaborationCommunicationResearch rigor
Tech Stack:AIPendoDovetail

Company Brief

Wrapbook
Provides payroll, production accounting, and HR software tailored for film, television, and commercial production companies to manage crew payments, onboarding, compliance, and production finances.
Industry: Film & Television
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Santa Monica, United States
Founded: 2016
WebsiteLinkedIn