Senior MS Security engineer

NTT
Bengaluru
Workplace: HybridFull timeFunction: CybersecuritySkills: ["Active listening","Communication","Planning","Adaptability","Client focus"]

Monitor, triage, and resolve security incidents for client managed services, ensuring service levels are met. Handle client requests and tickets with strong technical expertise, updating work queues and documenting resolution actions. Support escalations to L1 engineers, execute approved changes, and coordinate shift handovers with automation teams to improve and automate routine work. Audit tickets for quality, recommend process improvements, and contribute to trend analysis and change management documentation.

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FursaFursa
NTT
NTT
1 week ago

Senior MS Security engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Monitor, triage, and resolve security incidents for client managed services, ensuring service levels are met. Handle client requests and tickets with strong technical expertise, updating work queues and documenting resolution actions. Support escalations to L1 engineers, execute approved changes, and coordinate shift handovers with automation teams to improve and automate routine work. Audit tickets for quality, recommend process improvements, and contribute to trend analysis and change management documentation.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Ensure client security infrastructures and systems remain operational by monitoring, identifying, investigating, and resolving security incidents.
  • •Manage work queues and update tickets with resolution actions, logging incidents promptly and providing second-level support.
  • •Execute changes responsibly with proper approvals, flag risks, and support change management documentation for maintenance activities.
  • •Collaborate with automation teams to automate routine tasks and support seamless handovers during shift changes.
  • •Assist L1 Security Engineers with triage and troubleshooting during initial client escalations and support project work when required.

Key Requirements

  • •Experience in security managed services handling security infrastructure and working with ticketing tools, preferably ServiceNow.
  • •Proficiency in active listening techniques such as paraphrasing and probing for more information.
  • •Excellent planning skills to anticipate and adjust to changing circumstances.
  • •Strong communication skills to engage with clients and across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing, or relevant work experience.
Experience:Managed services
Skills:Active listeningCommunicationPlanningAdaptabilityClient focus
Tech Stack:ServiceNowTicketing tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn