Technical Account Manager Architect - India

ClickHouse
India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Customer-facing collaboration","Teamwork","Problem-solving","Mentoring"]

Own ongoing technical account engagement for strategic and enterprise ClickHouse customers, from onboarding and production launches to POCs. Provide architectural, technical, and migration guidance, lead escalations and cross-functional meetings, and oversee L3 support cases in partnership with Support L1/L2. Collaborate with Product Management, Engineering, and Sales to inform roadmap and account plans, while contributing to documentation, learning materials, and QA needs. Remote in India with regional onsite travel up to 35%.

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FursaFursa
ClickHouse
ClickHouse
14 hours ago

Technical Account Manager Architect - India

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own ongoing technical account engagement for strategic and enterprise ClickHouse customers, from onboarding and production launches to POCs. Provide architectural, technical, and migration guidance, lead escalations and cross-functional meetings, and oversee L3 support cases in partnership with Support L1/L2. Collaborate with Product Management, Engineering, and Sales to inform roadmap and account plans, while contributing to documentation, learning materials, and QA needs. Remote in India with regional onsite travel up to 35%.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with strategic and enterprise customers/prospects on onboarding, production launches, and POCs identified by Sales.
  • •Provide architectural, technical, and migration guidance and assistance.
  • •Lead projects, escalations, and meetings to enable ongoing user/customer success.
  • •Maintain ownership and oversight of L3 Support Cases and Escalations, working closely with L1/L2.
  • •Partner with Product Management, Engineering, and Sales to help develop the roadmap and account plans, and assist with documentation and QA needs.
Travel: High travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
  • •5+ years of relevant experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
  • •Technical breadth in areas such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, systems or network administration, and big data.
  • •Experience leading and shipping large-scope technical projects with multiple experienced engineers.
  • •Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g., EC2).
Experience:5+ yearsDistributed databasesCloudSaaSBig dataDBMS
Skills:CommunicationCustomer-facing collaborationTeamworkProblem-solvingMentoring
Languages:English
Tech Stack:AWSGCPAzureEC2Linux/UnixKubernetesDBMSOLAPCloud/SaaSDistributed systemsSystem administrationNetwork administrationBig data

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn