Appraisal Specialist

CarMax
Houston
Workplace: OnsiteFull timeUSD 11.5 - 11.5 hourlyFunction: Communications, PR & CommunitySkills: ["Customer service","Communication","Listening","Attention to detail","Multitasking"]

Deliver exceptional customer interactions by guiding used-car sellers through CarMax’s appraisal process. Build rapport, communicate effectively in person and by phone, and advocate for CarMax while addressing objections. Facilitate discovery, present offers, and accurately collect and input data to support appraisal decisions. Maintain professionalism under pressure, follow EH&S requirements, and keep a clean, organized work area.

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FursaFursa
CarMax
CarMax
3 days ago

Appraisal Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver exceptional customer interactions by guiding used-car sellers through CarMax’s appraisal process. Build rapport, communicate effectively in person and by phone, and advocate for CarMax while addressing objections. Facilitate discovery, present offers, and accurately collect and input data to support appraisal decisions. Maintain professionalism under pressure, follow EH&S requirements, and keep a clean, organized work area.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver outstanding customer service throughout every interaction.
  • •Build rapport quickly and confidently explain the CarMax appraisal process.
  • •Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
  • •Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
  • •Accurately collect and input data to support appraisal offers while maintaining composure under pressure and following EH&S requirements.

Pay and Benefits

Salary: USD 11.5 hourly
Perks:Paid LeaveSick TimeHoliday Pay

Key Requirements

  • •Proven ability to deliver exceptional customer service in a dynamic environment.
  • •Strong attention to detail for reading, interpreting, and transcribing data accurately.
  • •Ability to multitask and stay organized in a high-energy, fast-paced setting.
  • •Excellent verbal communication and listening skills for engaging with customers and team members.
  • •Ability to complete CarMax training and participate in scheduled meetings, including physical capability to walk, bend, and stand for extended periods.
Skills:Customer serviceCommunicationListeningAttention to detailMultitasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn