Onsite Video Support Technician

HP
Rio de Janeiro
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: certificationSkills: ["Customer service","Troubleshooting","Organization","Detail-oriented","Self-motivated","Verbal communication","Written communication"]

Provide on-site, customer-facing technical support for a video conferencing environment in Rio de Janeiro. You’ll open and manage incident tickets, handle Move/Add/Change/Delete (MACD) requests by installing, configuring, and maintaining Poly video equipment, and troubleshoot non-Poly peripherals. Maintain documentation and asset/location records, monitor meetings and boardroom sessions, validate end-to-end service functionality, and escalate issues to Poly with clear updates.

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FursaFursa
HP
HP
12 hours ago

Onsite Video Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site, customer-facing technical support for a video conferencing environment in Rio de Janeiro. You’ll open and manage incident tickets, handle Move/Add/Change/Delete (MACD) requests by installing, configuring, and maintaining Poly video equipment, and troubleshoot non-Poly peripherals. Maintain documentation and asset/location records, monitor meetings and boardroom sessions, validate end-to-end service functionality, and escalate issues to Poly with clear updates.
Location: Rio de Janeiro
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide technical support for a customer’s end users.
  • •Open and maintain tickets for incidents, including customer incident management and CMDB systems.
  • •Perform on-site MACD requests: install, configure, maintain, and remove video equipment.
  • •Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products.
  • •Maintain the customer video environment documentation and asset management records, and validate end-to-end service functionality after installations.

Key Requirements

  • •2+ years of video conferencing background supporting audio-visual systems, including experience with Poly products and/or third-party video conferencing devices.
  • •Associate degree or equivalent experience preferred.
  • •Knowledge of Microsoft Teams rooms and conferencing is essential.
  • •Experience installing and troubleshooting Poly video conferencing devices.
  • •Experience with trouble ticket/incident management software and troubleshooting computer or networking systems is preferred.
Experience:2+ yearsVideo conferencingAudio-visualCustomer support
Education:Certification / Diploma
Skills:Customer serviceTroubleshootingOrganizationDetail-orientedSelf-motivatedVerbal communicationWritten communication
Languages:English
Tech Stack:Microsoft Teams RoomsPolyTrouble TicketIncident ManagementCMDBTCP/IPLAN

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn