Lead CSR/Teller - Lombard Downtown - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Customer communication","Problem resolution","Independent judgment","Risk awareness","Leadership"]

Provide excellent customer care for daily banking transactions as a Lead CSR/Teller, handling inquiries, resolving issues, and referring customers to appropriate business partners for products and services. Operate core office functions including cash withdrawals, check signing approvals, transaction approvals, night deposits, and dual key processes while maintaining confidentiality and sound risk practices. Support training and development for new and existing CSRs and monitor CSR line operations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - Lombard Downtown - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions as a Lead CSR/Teller, handling inquiries, resolving issues, and referring customers to appropriate business partners for products and services. Operate core office functions including cash withdrawals, check signing approvals, transaction approvals, night deposits, and dual key processes while maintaining confidentiality and sound risk practices. Support training and development for new and existing CSRs and monitor CSR line operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide premier customer satisfaction by greeting customers by name, responding promptly, and resolving issues.
  • •Handle daily bank operations/transactions including cash withdrawals, check signing approvals, approval of ace transactions, and night deposits.
  • •Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics, performing within risk appetite by identifying and reporting risks.
  • •Serve as training and development personnel for new and/or existing CSRs, and help identify CSRs capable of training others.
  • •As Lead, monitor operations behind the CSR line, delegate work, and ensure sales referrals are met or exceeded while initiating conversations to uncover customer needs.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •3+ years of CSR experience with in-depth knowledge of retail banking policies and procedures.
  • •Ability to demonstrate advanced math functions.
  • •Ability to communicate professionally in written or verbal formats.
  • •Ability to establish self as a leader and work comfortably with the public and in a team environment; flexibility in scheduling.
Experience:3+ yearsRetail banking
Education:High School
Skills:Customer communicationProblem resolutionIndependent judgmentRisk awarenessLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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