NTT

2 weeks ago

Service Manager - CMDB & Configuration Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead the CMDB and Configuration Management service to ensure accurate, complete configuration data that supports ITSM processes and operational decision-making. Manage CMDB-related service delivery, including data quality, CI lifecycle governance, and relationship mapping. Partner cross-functionally with teams using ServiceNow and align configuration practices to ITIL standards, while establishing governance, standards, reporting, and driving continuous improvement through automation and better process execution.

Location: Plano

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the CMDB and Configuration Management service to ensure reliable configuration data for ITSM, service delivery, and decision-making.
•Manage CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and operational support.
•Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align to ITIL standards.
•Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, and service transparency.
•Identify, analyze, and resolve complex CMDB process or data issues and drive continuous improvement of CMDB processes, documentation, and dashboards.

Key Requirements

•Lead complex service delivery processes and associated projects.
•Manage service delivery processes in a complex service delivery environment.
•Develop resolutions and analysis for complex problems requiring creativity.
•Identify and lead continuous improvement activities supporting client or internal business processes.
•Typically requires 10+ years of relevant experience.

Experience:10+ yearsHealthcareIT transformationManaged services

Skills:Written communicationVerbal communicationProcess documentationContinuous improvementCross-functional leadership

Tech Stack:CMDBConfiguration ManagementServiceNowITILITSMDashboards

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT