Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer focus"]

Handle inbound calls from existing customers and process service requests that keep their auto insurance policies up to date—adding/removing vehicles and drivers, updating lienholder info, and sending policy documents. Answer questions about coverages and policy benefits, and actively retain policyholders who are at risk of cancellation by finding workable solutions. Join a remote team with equipment provided and paid support for obtaining a P&C license.

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Jerry
Jerry
5 days ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound calls from existing customers and process service requests that keep their auto insurance policies up to date—adding/removing vehicles and drivers, updating lienholder info, and sending policy documents. Answer questions about coverages and policy benefits, and actively retain policyholders who are at risk of cancellation by finding workable solutions. Join a remote team with equipment provided and paid support for obtaining a P&C license.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers
  • •Process service requests such as adding/removing vehicles and drivers and adding lienholder information
  • •Send policy documents and help customers make changes to existing insurance policies
  • •Answer questions about coverages and policy benefits
  • •Retain Jerry policyholders by finding solutions for customers at risk of cancellation

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Ability to multitask and manage multiple competing priorities
  • •Passion for helping others
  • •Obtain a P&C license (expected within 60 days after starting)
Experience:2+ years
Skills:MultitaskingCustomer focus
Licenses:P&C license
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor