Fleet Operations Support Specialist

EquipmentShare
Columbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Organizational skills","Multi-tasking","Professional communication","Self-motivation","Adaptability"]

Provide exceptional, timely, and accurate multi-channel support to EquipmentShare branches and internal stakeholders. Respond to inquiries via Slack and a shared email inbox, support retail/used equipment sales tasks like drafting quotes and invoicing, and maintain and update operational reports on internal platforms. Collaborate across teams to provide asset numbers, support Rent Purchase Option (RPO) documentation, follow SOPs, and continuously improve response delivery and operational procedures.

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EquipmentShare
EquipmentShare
4 hours ago

Fleet Operations Support Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional, timely, and accurate multi-channel support to EquipmentShare branches and internal stakeholders. Respond to inquiries via Slack and a shared email inbox, support retail/used equipment sales tasks like drafting quotes and invoicing, and maintain and update operational reports on internal platforms. Collaborate across teams to provide asset numbers, support Rent Purchase Option (RPO) documentation, follow SOPs, and continuously improve response delivery and operational procedures.
Location: Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service to branches with clear answers and appropriate referrals.
  • •Respond accurately and professionally to inquiries via Slack and a shared email inbox while meeting service standards.
  • •Collaborate with multiple teams to provide asset numbers to branches.
  • •Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes.
  • •Maintain, review, and update operational reports on internal platforms and follow SOPs to keep information accurate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •Strong organizational skills with attention to detail and accuracy.
  • •Ability to multi-task and navigate various programs and applications while providing timely service to branches.
  • •Working knowledge of G-Suite (Gmail, Google Docs, Sheets, and Drive).
  • •Minimum of one year of administrative experience demonstrating proficiency in the listed skills or experience maintaining a fleet in a computerized environment.
  • •High school diploma required; college degree desired.
Education:High School
Skills:Organizational skillsMulti-taskingProfessional communicationSelf-motivationAdaptability
Languages:English
Tech Stack:SlackGmailGoogle DocsGoogle SheetsGoogle DriveT3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn