Service operations Coordinator - Swedish speaking

Delivery Hero
Budapest
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Attention to detail","Problem-solving","Empathy","Teamwork"]

Handle day-to-day service operations to deliver efficient, high-quality support for customers and partners. Monitor KPIs, escalate and resolve complex issues, and ensure SOP adherence while maintaining process documentation. Coordinate across customers, vendors, and riders to troubleshoot operational problems and support new initiatives. You’ll work with internal teams and BPO partners in a fast-paced environment, with mandatory in-person training in Budapest.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
4 days ago

Service operations Coordinator - Swedish speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle day-to-day service operations to deliver efficient, high-quality support for customers and partners. Monitor KPIs, escalate and resolve complex issues, and ensure SOP adherence while maintaining process documentation. Coordinate across customers, vendors, and riders to troubleshoot operational problems and support new initiatives. You’ll work with internal teams and BPO partners in a fast-paced environment, with mandatory in-person training in Budapest.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Handle daily service operations tasks to support team goals and meet service levels.
  • •Monitor KPIs and contribute to operational targets by maintaining accuracy, speed, and quality.
  • •Escalate complex operational issues, follow up on resolution, and support process improvements.
  • •Maintain process documentation and ensure adherence to standard operating procedures (SOPs).
  • •Coordinate with customers, vendors, riders, and internal teams to troubleshoot daily operational issues and provide timely updates.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAccident InsurancePaid LeaveLearning Budget

Key Requirements

  • •1–3 years of experience in a contact center or customer service role, preferably in e-commerce, quick commerce, or tech.
  • •Strong communication skills in English and Swedish (and German or Czech), both written and verbal.
  • •Comfortable using Google Workspace and/or Microsoft Office.
  • •Basic understanding of service metrics and operational KPIs, with experience reporting and using data a plus.
  • •Strong attention to detail, ability to follow through, and comfort working in a fast-paced environment with shifting priorities.
Experience:Contact centerE-commerceQuick commerceTech
Skills:CommunicationAttention to detailProblem-solvingEmpathyTeamwork
Languages:EnglishSwedishGermanCzech
Tech Stack:Google WorkspaceMicrosoft OfficeCRMTicketingDashboardsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor