Canonical

1 month ago

Dedicated Linux Desktop & Devices Support Engineer, Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide expert Linux troubleshooting and customer-facing support for Canonical’s Ubuntu/Open Source portfolio, delivering timely resolutions, writing knowledge base articles, and learning new products while engaging with customers remotely from a home-based setup in APAC.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues
•Work to resolve complex customer problems related to Canonical’s portfolio of products
•Ownership of results: Ensure that each support case owned by you is handled according to our SLA with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues
•Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers

Pay and Benefits

Perks:Learning BudgetHoliday LeaveMaternity LeavePaternity LeaveRemote Work

Key Requirements

•Linux troubleshooting experience (collecting logs and stack traces, and editing configuration files)
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
•Programming fundamentals in any language
•Undergraduate degree in a technical subject or a compelling alternative path
•Excellent spoken and written English with strong presentation skills

Experience:Open sourceLinux

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:LinuxUbuntuOpenStackKubernetes

Company Brief

Canonical

Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn

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Canonical

1 month ago

Dedicated Linux Desktop & Devices Support Engineer, Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues
•Work to resolve complex customer problems related to Canonical’s portfolio of products
•Ownership of results: Ensure that each support case owned by you is handled according to our SLA with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues
•Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers

Pay and Benefits

Perks:Learning BudgetHoliday LeaveMaternity LeavePaternity LeaveRemote Work

Key Requirements

•Linux troubleshooting experience (collecting logs and stack traces, and editing configuration files)
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
•Programming fundamentals in any language
•Undergraduate degree in a technical subject or a compelling alternative path
•Excellent spoken and written English with strong presentation skills

Experience:Open sourceLinux

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:LinuxUbuntuOpenStackKubernetes

Company Brief

Canonical

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn