Verse Medical

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer Success Manager at Verse Medical will manage a portfolio of clinic and hospital accounts, coordinate handoffs from sales, resolve high-priority issues with the operations team, identify growth opportunities for expansion, and implement scalable processes to reduce churn in a healthtech SaaS environment.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Managing a portfolio of Verse accounts (clinic and hospital users).
•Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
•Resolve high priority and high impact issues in tandem with our operations team.
•Identify growth opportunities within accounts to execute on expansion.
•Implement new processes within Customer Success that enable us to scale the function.

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health Insurance401k

Key Requirements

•1-3 years in a customer success role in the software or healthtech domain.
•Excellent interpersonal and communication skills, both written and verbal.
•Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
•Comfort working in a phone-driven environment.
•Experience managing and triaging issues from various accounts.

Experience:1-3 yearsHealthtechSoftware

Skills:CommunicationInterpersonalOrganizationProblem-solvingPrioritization

Tech Stack:SalesforceG SuiteMicrosoft Office

Company Brief

Verse Medical

Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.

Industry: Medical Devices

Website

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Verse Medical

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Managing a portfolio of Verse accounts (clinic and hospital users).
•Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
•Resolve high priority and high impact issues in tandem with our operations team.
•Identify growth opportunities within accounts to execute on expansion.
•Implement new processes within Customer Success that enable us to scale the function.

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health Insurance401k

Key Requirements

•1-3 years in a customer success role in the software or healthtech domain.
•Excellent interpersonal and communication skills, both written and verbal.
•Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
•Comfort working in a phone-driven environment.
•Experience managing and triaging issues from various accounts.

Experience:1-3 yearsHealthtechSoftware

Skills:CommunicationInterpersonalOrganizationProblem-solvingPrioritization

Tech Stack:SalesforceG SuiteMicrosoft Office

Company Brief

Verse Medical

Industry: Medical Devices

Website