Senior Customer Architect

Elastic
United States
Workplace: OnsiteFull timeUSD 107,500 - 170,100 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Problem-solving","Project management"]

Serve as a trusted technical advisor to customers, defining technical success plans that guide the optimal consumption and deployment of Elastic solutions across Observability, Security, and Enterprise Search. Partner with account teams and pre-sales/solutions specialists to onboard customers, drive adoption, eliminate technical friction, and expand usage over time. Translate customer needs into technical requirements, coordinate with support for resolution, and communicate value tied to business outcomes and ARR growth.

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FursaFursa
Elastic
Elastic
1 day ago

Senior Customer Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a trusted technical advisor to customers, defining technical success plans that guide the optimal consumption and deployment of Elastic solutions across Observability, Security, and Enterprise Search. Partner with account teams and pre-sales/solutions specialists to onboard customers, drive adoption, eliminate technical friction, and expand usage over time. Translate customer needs into technical requirements, coordinate with support for resolution, and communicate value tied to business outcomes and ARR growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and communicate technical success criteria and build tailored Technical Success Plans for each customer.
  • •Collaborate with account teams to provide ongoing technical coverage and support customer onboarding through adoption.
  • •Drive the consumption and expansion of Elastic solutions by aligning value to customer business goals and critical metrics.
  • •Identify and eliminate technical frictions during implementation and adoption, and coordinate with support to improve resolution experience.
  • •Proactively review customer consumption, recommend upgrades/enhancements, and find expansion opportunities that grow ARR.
Travel: Medium travel

Pay and Benefits

Salary: USD 107,500 - 170,100 annually
Equity and Bonus:Equity
Perks:401kHealth InsurancePaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (highly preferred).
  • •Experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer) with hands-on technical work.
  • •Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
  • •Excellent communication and presentation skills.
  • •Ability to lead multiple projects simultaneously and meet deadlines.
Experience:ObservabilityCybersecurityEnterprise searchElastic stackCloud software
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingProblem-solvingProject management
Languages:English
Tech Stack:ElasticsearchLogstashKibanaElastic stackObservabilitySecurityEnterprise Search

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn