Spa Attendant (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsEducation: high_schoolSkills: ["Guest service","Interpersonal skills","Communication","Organizational skills","Problem-solving"]

Create exceptional first and last impressions as the spa’s primary point of contact, delivering a Forbes Five-Star guest experience. Coordinate spa reservations and therapist utilization, welcome guests, handle calls and reservation requests, and provide informed recommendations on treatments, wellness experiences, and retail. Manage guest profiles, confirmations, payments, and cashiering while maintaining an impeccably presented reception area and communicating seamlessly with resort departments.

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Kerzer International
Kerzer International
1 day ago

Spa Attendant (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Create exceptional first and last impressions as the spa’s primary point of contact, delivering a Forbes Five-Star guest experience. Coordinate spa reservations and therapist utilization, welcome guests, handle calls and reservation requests, and provide informed recommendations on treatments, wellness experiences, and retail. Manage guest profiles, confirmations, payments, and cashiering while maintaining an impeccably presented reception area and communicating seamlessly with resort departments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Welcome guests and deliver a Forbes Five-Star guest experience by anticipating needs and providing personalized, attentive service.
  • •Manage incoming calls, emails, and reservation requests, and coordinate spa reservations to balance preferences, requirements, and efficiency.
  • •Maintain accurate guest profiles and service notes; confirm appointments and handle modifications, cancellations, and waitlists per policies.
  • •Promote spa services, enhancements, packages, memberships, and retail products to maximize satisfaction and departmental revenue.
  • •Process payments and cashiering tasks accurately while keeping the reception area stocked, clean, and presented to luxury standards.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveColleague HousingSki PassCommuter BenefitsMeal Allowance

Key Requirements

  • •High school diploma (or equivalent) required; additional education in hospitality, business, wellness, or related fields preferred.
  • •Minimum two (2) years of experience in a luxury spa, hotel, resort, reception, reservations, or guest services environment.
  • •Strong guest service and interpersonal skills with a warm, polished, professional demeanor.
  • •Strong consultative sales skills to recommend treatments, enhancements, memberships, and retail products.
  • •Proficiency with spa management and property management systems such as Zenoti and Opera (or similar platforms).
Experience:2+ yearsLuxury hospitality
Education:High School
Skills:Guest serviceInterpersonal skillsCommunicationOrganizational skillsProblem-solving
Tech Stack:ZenotiOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn