Connected Device Support & Reconciliation Support Technician (Remote)

GovCIO
United States
Workplace: RemoteFull timeUSD 50,000 - 60,000 annuallyFunction: Field Service, Maintenance & Skilled Trades0Education: bachelorsSkills: ["Communication","Customer service","Problem-solving","Analytical skills","Attention to detail"]

Provide inbound and outbound phone support to Veterans using VA telehealth and digital health devices. Assist with initial device setup, basic troubleshooting (including connectivity and video apps), and pairing peripherals such as blood pressure monitors and pulse ox devices. Document calls and reconciliations in ticketing and reporting tools (e.g., ServiceNow, PowerBI), update dashboards, and support device return reconciliation to ensure safe, continuous care.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
GovCIO
GovCIO
1 day ago

Connected Device Support & Reconciliation Support Technician (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide inbound and outbound phone support to Veterans using VA telehealth and digital health devices. Assist with initial device setup, basic troubleshooting (including connectivity and video apps), and pairing peripherals such as blood pressure monitors and pulse ox devices. Document calls and reconciliations in ticketing and reporting tools (e.g., ServiceNow, PowerBI), update dashboards, and support device return reconciliation to ensure safe, continuous care.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide inbound and outbound call support to Veterans needing connected device assistance.
  • •Guide device setup and basic configuration on mobile devices, including pairing related peripherals as needed.
  • •Troubleshoot basic connectivity and operational issues, delivering calm, reassurance-driven support over the phone.
  • •Review consults, assess eligibility and technology needs, and determine and submit centralized orders for appropriate devices/peripherals.
  • •Accurately document calls, troubleshooting steps, reconciliations, and reporting activities in ticketing systems and dashboards; support device return reconciliation.

Pay and Benefits

Salary: USD 50,000 - 60,000 annually

Key Requirements

  • •Bachelor's degree with 0–2 years of work experience (or equivalent experience in lieu of a degree).
  • •Strong communication and customer service skills, including the ability to explain technical concepts simply.
  • •Familiarity with iOS/Android devices, tablets, and Windows/Mac PCs.
  • •Basic troubleshooting experience with mobile devices, connectivity, and peripherals.
  • •Ability to type and accurately document interactions in real time; prior help desk/ticketing/documentation experience preferred.
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingAnalytical skillsAttention to detail
Languages:English
Tech Stack:IOSAndroidWindowsMacServiceNowPowerBIWi-FiVideo applicationsMobile devicesTicketing systems

Eligibility

Security Clearance:Suitability/Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn